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Customer Support Intern

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We are hiring for a 6-month internship with the option to work from the office. As an intern, you will be responsible for interacting with customers through phone, email, or online chat to address their care issues. You will also provide hands-on support for customer care initiatives and identify cross-selling and up-selling opportunities. Additionally, you will track and report customer care performance metrics and respond to customer inquiries. Troubleshooting problems and coordinating with internal departments to resolve issues will also be part of your role. Join us and gain valuable experience in customer care!

Internship Tenure: 6 months (Work From Office)

Internship Stipend: 10K/month

Internship Type: Full-time

 

Responsibilities:

  • Interact with customers by phone, e-mail, or online chat concerning various care issues.
  • Provide hands-on support of customer care initiatives such as automated provisioning, online billing, order tracking, and detailed account management.
  • Solicit cross-selling and up-selling opportunities within the customer care experience.
  • Tracking and reporting of relevant customer care performance metrics.
  • Responsible for receiving, investigating, and responding to all customer inquiries regarding the products and services.
  • Troubleshoot problems and coordinate with various internal departments to resolve problems.
  • Capturing and applying customer feedback.
Set alert for similar jobsCustomer Support Intern role in Navi Mumbai, India
Testbook Logo

Company

Testbook

Job Posted

a year ago

Job Type

Internship

WorkMode

On-site

Experience Level

0-2 Years

Category

Sales and Marketing

Locations

Navi Mumbai, Maharashtra, India

Qualification

Bachelor

Applicants

Be an early applicant

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