Join Sprinto as a Product Support Associate and provide excellent customer support for our B2B SaaS product. Delight customers, troubleshoot and resolve issues, and work with engineering and product management teams to continuously improve the product based on customer feedback and new technologies.
JOB DESCRIPTION
Sprinto is a leading platform that automates Security compliance & works with any cloud setup and helps monitor entity-level risks and controls from a single dashboard. By raising the bar on security, Sprinto ensures compliance, healthy operational practices, and the ability to grow and scale with unwavering confidence. We are a team of 100+ employees & more than hundreds of customers across 25+ countries. We are funded by top investment partners & have raised 11.5M USD.
The Role
We are looking for a Product Support Associate to join our team and provide excellent customer support for our B2B SaaS product. The ideal candidate will have a strong understanding of cloud technology, excellent communication skills, and a passion for helping customers succeed.
Responsibilities
- Delight customers with every interaction - whatever be the form of communication. Implement best practices to ensure we continuously raise the bar on our customer experience
- Research, troubleshoot and identify solutions to resolve customer issues
- Create internal and external knowledge base articles
- Proactive follow-ups with customers on recommendations, workarounds, updates, and action plans
- Work closely with our world-class Engineering team provide feedback and track issues to closure
- Work with the product management team to continuously evolve the product based on customer feedback, reported issues, and new trending technologies
Requirements
- You enjoy setting a high bar on Customer Experience. Getting a "wow" response from a customer would make your day!
- You have at-least 2 years of experience in a B2B SaaS/Software product company
- You have excellent written & verbal communication skills
- You have a good understanding of cloud technology - words like S3 bucket, DB encryption, Virtual Private Cloud mean something to you
- You are systematic and methodical - you like to keep things clean, including the helpdesk inbox :)
- You have strong prioritisation skills and ability to work with multiple customers across the globe
Benefits
- Remote First Policy
- 5 Days Working With FLEXI Hours
- Group Medical Insurance (Parents, Spouse, Children)
- Group Accident Cover
- Group Term Life Insurance
- Company-Sponsored Device
- Education Reimbursement Policy
