In this role, you will be responsible for Service delivery, People development, Client focused problem solver with strong analytical and continuous improvement attitude.

Responsibilities

•    Manage the day-to-day operations in accordance with requirements and SLAs. Prompt identification by investigating deviations and resolution of Service delivery issues including implementation of preventative measures.
•    Provide exceptional people management, mentorship and career development to members of your team, achieve low attrition levels and high employee engagement
•    Analytical bent of mind with the ability to root cause basis data and drive decisions
•    Drive Operations teams to deliver continuous improvement and productivity/quality gains
•    Flag and escalate business risks timely to the client/supervisor
•    Drive revenue for our client by supporting scalable sales programs across a variety of direct clients and agencies
•    Interact with site lead and/or SDLs to understand any business reporting, data analytics requirements on regular basis
•    Drive performance management process based on the framework.
•    Ensure that our clients receive the highest level of sales and operational customer service
•    Liaise with cross-functional teams on structuring and executing operational and strategic services and programs
•    Develop and implement best practices for client interaction, sales, and services.

Preferred Requirements:

•    Expert knowledge of social media, mobile apps, and digital and mobile marketing. 
•    Knowledge of the self-serve platform, auction, and biddable form of digital advertising buying. 
•    Experience working in a sales or account management role with small businesses. 
•    Proven track record of reaching and exceeding sales goals. 
•    Strong communication and interpersonal skills, good at work under pressure.
•    Passion for social media/entertainment marketing, and up for the challenge of building something from the bottom up

Minimum qualifications

•    High school diploma or bachelor’s degree 
•    Relevant years of marketing, brand advertising, media sales, and/or online advertising experience. 
•    Ability to perform well in a highly dynamic, rapidly changing environment. 
•    Creative, outside-the-box thinker and strategist. 
•    Excellent communication and presentation skills. 
•    A team player and collaborator
•    Proficient level of English min C1
•    This job will require working in a normal shift, Monday to Friday.

What can we offer?

•    Attractive salary;
•    Stable job offers - employment contract
•    Work in a multicultural and diverse environment with employees from over 30 countries
•    Genpact supports language courses, professional trainings and great career development opportunities
•    Free access to our award-winning learning platform 
•    Benefits such as Private Medical Package, Meal Vouchers or Access to wellness programs