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Quality Analyst Lead

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Manage the overall team plan, structure, schedule and staffing requirements for the programs under scope.

Job Description

  • Ensure that business needs are satisfied through the formulation, development, implementation and delivery of solutions in response to Group IT GS  requirements.
  • Manage the overall team plan, structure, schedule and staffing requirements for the programs under scope.
  • Manage the quality projects and in conjunction with service owners, identify and drive continuous service improvement opportunities to enhance Support Management practices
  • Monitor Quality of desk operations and drive improvements and lead the team 
  • Review CSAT / DSAT with appropriate teams to ensure continuous improvement.
  • Provide accurate reports to Global Support leadership and team on a weekly and monthly basis.

Primary Skills

  • Good knowledge of Quality concepts
  • Coaching and objection handling skills
  • Organizing and steering the engagement team
  • Ensuring overall delivery and quality

Secondary Skills

  • Good verbal and written communication skills (English)
  • Knowledge of usage of MS tools – Excel, Word and PowerPoint. 
  • Ability to work in fast paced environment.
Set alert for similar jobsQuality Analyst Lead role in Mumbai, India
Capgemini Logo

Company

Capgemini

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 Years

Category

Data & Analytics

Locations

Mumbai, Maharashtra, India

Qualification

Bachelor

Applicants

Be an early applicant

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