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QUALITY ANALYST – Assistant Manager

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Create high-quality process designs, identify operational gaps, and analyze project successes. Perform data analytics, build dashboards, and create functional documentation. Qualifications include process improvement experience, proficiency in Excel and Power BI, and strong communication skills. Attractive salary and career development opportunities offered in a multicultural environment.

Responsibilities 

  • Create high-quality process designs to improve customer experience, process efficiency, and process excellence. Identifyoperational gaps and opportunities in relation to customer experience, cost, revenue, and control. 
  • Conduct a thorough investigation to produce a qualified and quantified view of customer value, pain points, and priorities in relation to business strategy. 
  • Identify the most appropriate methodand tools for solving a specific problem and scope e.g., analysis, new design, reengineering, Lean, Six Sigma 
  • Analyze project successes and root causes of failures to streamline processes in all phases of project management. 
  • Monitor process performance based on defined parameters / conduct process performance diagnostics to identifyimprovement opportunities. 
  • Create high-quality process design work, ensuring a data-driven approach, customer and business impact, and timelydelivery of agreed outputs. 
  • Perform Data Analytics for various root cause identification. Data Science experience would be an advantage. 
  • Building dashboards, perform analytics & reporting.  
  • Create and maintain functional and technical documentation for all solutions. 

 

Qualifications we seekin you! 

Minimum Qualifications 

  • Graduate preferably technology 
  • Relevant work experience in process improvement and data analytics. 
  • Work on process modeling using tools like Visio etc.  
  • Excellent in PowerPoint, Excel, and Visualization tools such as Power BI etc. 
  • Data analytics tools such as R, Python etc. would be an advantage.  
  • Process mining would be an advantage. 
  • Experience with various methods of version control.  
  • Experienced and comfortable working with virtual teams. 
  • Ability to organize and manage multiple priorities. 
  • Strong client-facing and interviewing skills to gather and document requirements. 
  • Ability to create documentation for knowledge retention and cross training. 
  • Solid communication skills and strong customer service orientation. 
  • Bachelor’s degree or equivalent job experience. 

 

What we offer  

Attractive salary; 

Stable job offers - employment contract 

Work in a multicultural and diverse environment with employees from over 30 countries 

Genpact supports professional traningsand great careerdevelopment opportunities 

Free access to our award-winning learning platform  

Benefits such as Medical Aid, Retirementand risk benefits 


 

 

Set alert for similar jobsQUALITY ANALYST – Assistant Manager role in Johannesburg, South Africa
Genpact Logo

Company

Genpact

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 Years

Category

Customer Support

Locations

Johannesburg, Gauteng, South Africa

Qualification

Bachelor

Applicants

Be an early applicant

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