Job Description:

• Serve as the primary point of contact for assigned client accounts, understanding their goals, needs, and challenges.
• Develop account strategies to overcome the challenges and action plans to meet client objectives and maximize account growth.
• Conduct regular F2F business reviews with clients, discussing performance, identifying areas for improvement, and presenting new opportunities.
• Track and analyze account performance, sales data, account funnel, hygiene, and market trends to identify opportunities and challenges.
• Deliver Incremental Revenue / RPO from the assigned clients through monetization and commercial improvements.
• Deliver incremental counter share for all assigned clients by strategic planning to dominate market share.
• Maintaining a strong relationship with restaurant owners and delivering best-in-class restaurant NPS.
• Collaborate with internal teams to coordinate and deliver exceptional service to clients, addressing any issues or concerns promptly.
• Manage the sales administration function, operational performance reporting, streamlining processes and systems wherever possible, and advising senior management on maximizing business relationships and creating an environment where customer service can flourish.
• Generate leads and proactively approach potential clients, presenting our value proposition and securing new partnerships.
• Being the face of Swiggy in the market and standing up for the values we believe in.

Desired Candidate:

• Graduate with excellent communication skills.
• Good working knowledge and experience of e-commerce activities and all online marketing channels
• Confident, Pleasing and a go-getter personality
• Effective communication skills
• Attitude & Aptitude for Sales
• Should be a team player, working alongside people from all walks of life.
• Analytical, good Excel skills.
• Leadership and Influencing skills: Identify, builds, and use a wide network of contacts with people at all levels, internally and externally. Achieves a good result through a well-planned approach.
• Initiative & Flexibility: Recognizes the need to adapt to change & implement appropriate solutions. Be able to identify opportunities and recommend/influence change to increase the effectiveness and success of campaigns.
• Creativity & Initiative: Demonstrate creativity & originality in your work and have the personal drive and initiative to bring about change and help drive the business forward.
   

Key Skills Required:

• P&L Understanding
• Market Research and Intelligence
• Customer Lifetime Value
• Business Development
• Data Logic
• Data Interpretation
• Data Visualization
• MS Excel
• Data Analysis
• Result Orientation
• Managing Relationships
• Conflict Management
• Problem-Solving