JOB DESCRIPTION

KONE, founded in 1910, is one of the largest, award-winning elevator companies in the world and our offering for employees is as competitive as our offering for customers. Not only do we provide highly competitive salaries, company vehicles for specific roles, and world-class benefits for our salaried employees - we also pride ourselves on our culture and principles. Innovation, sustainability, collaboration and ethical business practices are just some of the pillars that we use to define our own success. Come join our family in KONE Americas to be a part of something big!

The Customer Experience Sales Associate represents themselves to our customers as the voice of KONE. The Customer Experience Group is responsible for various tasks relating to Customer Satisfaction, Customer Communication and FL support.​ 

KEY RESPONSIBILITIES AND ACTIVITIES:

• ​​Complete customer surveys reporting satisfaction of callout response, call center experience, service completion; Complete customer courtesy calls to update contact information in SFDC, identify opportunities for improvement and determine interest in new offerings; Complete surveys with contractors/customers to identify installation satisfaction for our New Equipment Business.​ 
• ​​Create/Manage New Customer Leads with the goal of creating opportunities for the local Account Manager when Bids are needed. Manage Kone Americas Customer Support mailbox to identify new Leads and respond to customer inquiries.​ 
• ​​Create cases in Salesforce Application to document both Customer Service and Driver complaints; report branch resolution/compliance. Monitor Kone Customer Support mailbox and redirect various internal and external communications. Create opportunities in Salesforce to manage customer cancellation requests; Report resolution.​ 
• ​​Various data entry and special reports may be requested.​ 
• ​​Additional duties may be required by leadership​ 

Required Skills & Abilities:

1. Ability to interact with our customers and service people in a courteous and professional manner while still reaching productivity targets. 

2. Proficient skills in spelling, communications, and data entry.

3. Ability to drive process changes that deliver improved customer satisfaction levels.

4. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

5. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

6. Proficient in Konect software, SFDC, MS excel and MS Access a plus.

Education Requirements:

- High School Diploma or General Education Degree (GED)

- Two years related experience and/or training in the field of customer service or prior supervisory experience.

We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe diversity drives innovation: 

• We value your authentic self 

• Diversity, equity and inclusion is embedded in our strategy and values 

• Collaborative, creative and supportive work environment 

• Passionate about safety, quality and innovation 

• We care about the communities where we live and work 

What can KONE offer you?

Some of our many benefits include: 

• Competitive salary 

• Flexible work schedule 

• Opportunities to learn and grow 

• Matching 401K 

• Pension plan

• Comprehensive health and wellness plans for the entire family 

• Paid holidays and paid time off 

• Career Development

• KONE’s elevate your health program.

Come share your passion and energy to make a positive impact at KONE for our customers and your career! 

*Beware of Recruitment Scams*  

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers