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Business Operations Manager

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Develop and implement operational rigor, optimize processes, streamline sales cycles, and drive renewal strategies. Monitor sales performance, collaborate with cross-functional teams, and manage day-to-day renewal operations.

What You Will Do

Strategy and Planning: 

  • Develop and implement a comprehensive operational rigor, aligning it with overall business objectives and revenue targets.
  • Partner with Sales Ops and Finance in the long-range planning ,QRF submissions to the leadership and Renewal Capacity Planning.
  • Conduct data-driven analysis to identify sales performance trends, opportunities, challenges and use the insights to optimize processes and propose actionable recommendations.
  • Provide valuable insights and contribute to sales planning, territory planning, and coverage model strategies.
  • Stay updated on industry trends and competitive landscape and customer feedback to refine renewal strategies.

Renewal Sales Process Optimization: 

  • Streamline and standardize sales processes to improve efficiency, shorten sales cycles and increase overall sales effectiveness. 
  • Develop and implement sales playbooks and methodologies to ensure consistency across the sales team.
  • Provide operational guidance and support in Renewals forecasting and business reviews.
  • Orchestrate the Forecast Calls with the Renewal Managers and the Team.
  • Work with Renewal Managers and Sr. Customer Success Managers to get the CQ+1 Forecast Outlook by incorporating upside, downside and Risk to the RBOB.

Analytics and Reporting: 

  • Maintain Renewal KPIs and dashboards to monitor sales performance and track progress towards targets. 
  • Leverage data and insights to support process improvements, enable optimal business outcomes, manage project scope and ongoing operations.
  • Prepare regular reports and presentations highlighting renewal performance to assess sales performance and identify areas for improvement.

Customer Success & Relationship Management:

  • Work with the Retention team to proactively identify the barriers to renewal and call out the risk early for the upcoming quarters. 
  • Collaborate closely with the Customer Success team to develop and execute proactive engagement plans that drive value for customers and increase renewal rates.
  • Manage the Retention KPIs including the quantitative and qualitative metrics - Value and Outcomes from the Risk Mitigation, Dollars Retained and document the customer objections.

Cross-Functional Collaboration: 

  • Drive collaboration and Foster strong relationships with cross functional teams to ensure seamless coordination and alignment of strategies. 
  • Partner with finance, customer success and sales operations functions in managing the day-to-day Renewal operations.

What We're Looking For

  • 10+ years’ experience in Revenue/Renewal/Customer Success/ Sales Operations, Sales Strategy or similar
  • Proven track record of success in operations roles within high-growth SaaS or technology companies.
  • Intermediate to Advanced experience with Salesforce (SFDC) and CPQ, Advanced Excel.
  • Strong analytical skills with the ability to interpret data and make decisions based on insights.
  • Proven ability to lead and motivate a team, work in a fast-paced dynamic environment and handle multiple priorities simultaneously.
  • Ability to drive cross-functional collaboration, establish credibility, be decisive and articulate issues clearly and concisely.
  • An inquisitive nature and exceptional attention to detail. 
Set alert for similar jobsBusiness Operations Manager role in Bangalore Rural, India
Rubrik Logo

Company

Rubrik

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

8-12 years

Category

Operations

Locations

Bangalore Rural, Karnataka, India

Qualification

Bachelor

Applicants

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