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Where

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Rubrik

https://www.rubrik.com

About

Rubrik, the Zero Trust Data Security Company™, delivers data security and operational resilience for enterprises. Rubrik’s big idea is to provide data security and data protection on a single platform, including: Zero Trust Data Protection, ransomware investigation, incident containment, sensitive data discovery, and orchestrated application recovery. This means data is ready at all times so you can recover the data you need, and avoid paying a ransom. Because when you secure your data, you secure your applications, and you secure your business.

Active Jobs

31 Jobs

Category

Software Development

Headquarters

Palo Alto, California, United States

Recent jobs

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Software Engineer - Winter Intern

Rubrik

Bengaluru, Karnataka, India

Posted: 14 hours ago

Join our team as a Software Engineer - Winter Intern where you will be responsible for designing, developing, testing, deploying, maintaining, and improving software. You will have the opportunity to manage project priorities, deadlines, and deliverables while identifying and solving bottlenecks. We are looking for self-starters with a passion for winning and a drive to make history.

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Senior Customer Success Engineer | Contract | Indonesia

Rubrik

Banda Aceh, Aceh, Indonesia

Posted: a year ago

mployment Type : 12 Month Fixed Term Contract - RENEWABLE Employment Location : Indonesia Working Hours: Monday to Friday, 9m to 5pm Indonesia Business Hours Note: This role is primarily a remote support role. When needed, the engineer is expected to visit the customer for meetings/delivering root cause or any escalations. The schedule to visit is to be planned and in agreement with the customer. Essential Functions: • Contribute to the effective and efficient handling of all levels of technical support issues/cases from basic user questions to issues requiring more in-depth technical and problem-solving skills • Listen to customer concerns and issues, uses appropriate troubleshooting and problem analysis techniques to isolate the root cause of the problems, and recommend / implement appropriate solutions to resolve the problem. • Independently diagnose and resolve problems within our sphere of the customer environment • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal team • Research, troubleshoot and resolve escalated customer issues • Provide prompt and accurate feedback to customers • Requires the individual to exercise excellent judgment, at a faster-than average pace, while paying extremely close attention to detail and courtesy • Ensure proper recording and closure of all issues • Interact with various internal teams such as escalations, engineering and facilitate communication between customers and other teams • Contribute technical content to Rubrik’s leading Deployment Guides, Knowledge Base, FAQ’s etc. • Demonstrate case management skills for each case by resolving various issues quickly and proactively involving resources as needed to achieve high customer’s satisfaction. • Provide support to customers, partners, and distributors in local language and communicate in English internally within the organisation across various teams such as Support, Engineering and Product teams   Desired Skills and Experience: • 6+ years doing enterprise technical support in storage or backup verticals, including advanced issues such as snapshots, replication, data recovery, networking, and VMware administration • Must have outstanding problem-solving skills • Must have good technical knowledge of VMware, backup methodologies, and Linux • Experience with scripting languages (Python, Perl...) is a big plus • Should be comfortable filing bugs and working with internal teams to articulate problem scenarios for reproducing issues • A Bachelor’s degree in Computer Science or Engineering is preferred or with relevant experience • Language (verbal and written): Bahasa and English.