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Rubrik

https://www.rubrik.com

About

Rubrik, the Zero Trust Data Security Company™, delivers data security and operational resilience for enterprises. Rubrik’s big idea is to provide data security and data protection on a single platform, including: Zero Trust Data Protection, ransomware investigation, incident containment, sensitive data discovery, and orchestrated application recovery. This means data is ready at all times so you can recover the data you need, and avoid paying a ransom. Because when you secure your data, you secure your applications, and you secure your business.

Active Jobs

32 Jobs

Category

Software Development

Headquarters

Palo Alto, California, United States

Recent jobs

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ENG Project/ Program - Intern

Rubrik

Bengaluru, Karnataka, India

Posted: a month ago

Job Summary ABOUT THE JOB   We are looking for a highly organized and motivated Project/ Program Manager Intern to join our dynamic team. As an intern, you'll assist in managing our on prem/ saas  product delivery.   You will assist in the planning, managing, and execution of several technical programs and initiatives each year for our Engineering Organization across our Product portfolio.  You will be closely mentored by our experienced team and get first-hand experience in driving the improvement of our processes throughout the development, validation and deployment lifecycle. You will be playing a critical part in our software development process by collaborating with stakeholders and understanding the components of delivering large features/ initiatives and their associated technical complexities. This role will provide you the opportunity to learn how to navigate complex situations while evaluating risks and aligning with business priorities. You will learn to manage tasks while working in a fast-paced environment and developing your technical expertise. Your responsibilities will include assisting in driving metrics improvement, learning to communicate the current status, and helping in delivering features to market. Design, develop, test, deploy, maintain and improve the software. Manage individual projects priorities, deadlines, and deliverables with your technical expertise. Identify and solve bottlenecks within our software stack. Responsibilities include: Coordination and Communication: - Collaborate with Engineering and Product Leadership and functions such as Engineering, Product Management, Customer Support etc. to prioritize, plan, and deliver new features and products to the market.  - Assisting in the communication of schedules, status, and issues to stakeholders. Risk Management: - Identifying potential risks and assisting in the development of mitigation plans. - Collaborating with development teams to aid in addressing and resolving issues that may impact timelines. Continuous Improvement: - Assisting in the evaluation and improvement of processes. - Recommending tools and methodologies to enhance efficiency and automation. Qualifications: - Bachelor's Degree in Computer Science, Computer Engineering, or related technical discipline. - Previous coursework or intern experience in Product/Program Management, Quality Engineering, or Software Development. - Basic understanding of SaaS architecture, cloud services, and release management tools is a plus. - Excellent communication and interpersonal skills. - Strong analytical skills and problem-solving mindset. - Exceptional organizational skills and attention to detail. - Ability to adapt to changing priorities and work effectively in a fast-paced environment. - An interest or experience in applying Agile development methodologies in a 24x7 operational environment is desirable. Internship Duration - 5 Months Eligibility criteria to apply Education - BE in Computer Science (Should be in last year) Location - Bengaluru

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Senior Customer Success Engineer | Contract | Indonesia

Rubrik

Banda Aceh, Aceh, Indonesia

Posted: 2 years ago

mployment Type : 12 Month Fixed Term Contract - RENEWABLE Employment Location : Indonesia Working Hours: Monday to Friday, 9m to 5pm Indonesia Business Hours Note: This role is primarily a remote support role. When needed, the engineer is expected to visit the customer for meetings/delivering root cause or any escalations. The schedule to visit is to be planned and in agreement with the customer. Essential Functions: • Contribute to the effective and efficient handling of all levels of technical support issues/cases from basic user questions to issues requiring more in-depth technical and problem-solving skills • Listen to customer concerns and issues, uses appropriate troubleshooting and problem analysis techniques to isolate the root cause of the problems, and recommend / implement appropriate solutions to resolve the problem. • Independently diagnose and resolve problems within our sphere of the customer environment • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal team • Research, troubleshoot and resolve escalated customer issues • Provide prompt and accurate feedback to customers • Requires the individual to exercise excellent judgment, at a faster-than average pace, while paying extremely close attention to detail and courtesy • Ensure proper recording and closure of all issues • Interact with various internal teams such as escalations, engineering and facilitate communication between customers and other teams • Contribute technical content to Rubrik’s leading Deployment Guides, Knowledge Base, FAQ’s etc. • Demonstrate case management skills for each case by resolving various issues quickly and proactively involving resources as needed to achieve high customer’s satisfaction. • Provide support to customers, partners, and distributors in local language and communicate in English internally within the organisation across various teams such as Support, Engineering and Product teams   Desired Skills and Experience: • 6+ years doing enterprise technical support in storage or backup verticals, including advanced issues such as snapshots, replication, data recovery, networking, and VMware administration • Must have outstanding problem-solving skills • Must have good technical knowledge of VMware, backup methodologies, and Linux • Experience with scripting languages (Python, Perl...) is a big plus • Should be comfortable filing bugs and working with internal teams to articulate problem scenarios for reproducing issues • A Bachelor’s degree in Computer Science or Engineering is preferred or with relevant experience • Language (verbal and written): Bahasa and English.