Customer Success Specialist - India

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Join us at Springworks and be part of the remote work revolution. Get ready to work, play, and thrive in an environment that's anything but ordinary!

Job Description

About Springworks

At Springworks, we're on a mission to revolutionize the world of People Operations. With our innovative tools and products, we've already empowered over 500,000+ employees across 15,000+ organizations and 60+ countries in just a few short years.

But what sets us apart? Let us introduce you to our exciting product stack:

SpringVerify: Our B2B background verification platform
EngageWith: Spark vibrant cultures! Our recognition platform adds magic to work.
Trivia: Fun remote team-building! Real-time games for strong bonds.
SpringRole: Future-proof profiles! Blockchain-backed skill showcase.
SpringRecruit: Find talent effortlessly! Free applicant tracking system.
Albus: AI-powered workplace search and knowledge bot for companies

Join us at Springworks and be part of the remote work revolution. Get ready to work, play, and thrive in an environment that's anything but ordinary!

Role Overview

As a Customer Success Specialist you will work with our Operations team to leverage our data to drive conversion improvements and provide key data-driven insights. We are looking for enthusiaticand goal oriented candidates who are looking to drive a tonne of impact in early-stage start-ups and are excited about seeing their insights translate into actions quickly! The person will be handling all our products.

Responsibilities

Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period
Provide product training to enable the customers to realize the potential
Identify product usage gaps and provide actionable solutions to the clients
Build value-based relationships with clients and create winners
Conduct Strategic Business Reviews to understand customer lifecycle milestones, communicate the value of our product, showcase ROI & drive desired customer outcomes through a consultative approach
Identify opportunities of upselling and cross-selling along with the Account Managers
Identify appropriate business use cases where it can be deployed
Identify the root cause through deep analysis of data to reach a point where actionable solutions can be designed
Define, track, measure and report key metrics that need to be monitored to improve Partner's conversion rates
Communicate and brain-storm with the product team on customer feedback and help refine product roadmap
Devise mechanisms for control, performance monitoring, and reporting to internal stakeholders
Working cross-functionally with business teams to ensure development and implementation of programs as per timelines.
Optimize existing processes within the company and actively enhance all Customer Success initiatives

In 1 month you will:

Learn about the Springworks’s products and services. This includes understanding the features, benefits, and use cases for each product.
Meet with existing customers to understand their needs. This will help you to identify opportunities to help them get more value from your products or services.
Start building relationships with potential customers. This includes attending industry events, networking, and reaching out to prospects.
Develop a plan to onboard new customers. This will ensure that new customers are set up for success with your products or services.

In 2 months you will:

Start providing customer support. This includes answering questions, resolving issues, and providing training.
Close your first deal. This will help you to build your confidence and demonstrate your value to the company.
Start developing a pipeline of potential customers. This will help you to ensure that you have a steady stream of new business.

In 3 months you will:

Become a subject matter expert on all of the products.
Close your first major deal. This will demonstrate your ability to close large deals and help you to achieve your career goals.

Requirements

1 to 3 years of work experience in a Customer Success role (preferably in a B2B SaaS or Tech Product based company)
A highly organized & responsive person who can multi-task with efficiency
Experience in defining requirements and using data and metrics to draw business insights
Exemplary written and verbal communication skills to work along with Global Customers
Has an exceptional ability to communicate and foster positive business relationships
Deep understanding of customers concerns and thoughts regarding the use of products
Displays a true passion for customers and for Customer Success
Knowledge of product integrations, API documents would be appreciated

About Company / Benefits

Work from anywhere effortlessly with our remote setup perk: Rs. 50,000 for furniture and headphones, plus an annual addition of Rs. 5,000.
We care about your well-being! Our health scheme covers not only your physical health but also your mental and social well-being. We've got you covered from head to toe!
Say hello to endless possibilities with our learning and growth opportunities. We're here to fuel your curiosity and help you reach new heights.
Take a breather and enjoy 30 annual paid leave days. It's time to relax, recharge, and make the most of your time off.
Let's celebrate! We love company outings and celebrations that bring the team together for unforgettable moments and good vibes.
We'll reimburse your workation trips, turning your travel dreams into reality.
We've got your lifestyle covered. Treat yourself with our lifestyle allowance, which can be used for food, OTT, health/fitness, and more. Plus, we'll reimburse your internet expenses so you can stay connected wherever you go!

Join our remote team and experience the freedom and flexibility of asynchronous communication. Apply now!

Know more about Springworks:

Life at Springworks: https://www.springworks.in/blog/category/life-at-springworks/
Glassdoor Reviews: https://www.glassdoor.co.in/Overview/Working-at-Springworks-EI_IE1013270.11,22.htm
More about Asynchronous Communication: https://www.springworks.in/blog/asynchronous-communication-remote-work/

Set alert for similar jobsCustomer Success Specialist - India role in Bengaluru, India

Company

Springworks

Job Posted

a year ago

Job Type

Full-time

WorkMode

Remote

Experience Level

0-2 years

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