Trading Floor Support Analyst - Associate

Deutsche Bank

New York City, New York, United States

Posted: a year ago

JOB DESCRIPTION Overview   As a Technology Service Specialist, you will provide a range of services essential for the smooth operation of a client centric Information Technology (IT) service model. You should demonstrate the ability to provide outstanding customer service and support, as well as the ability to work independently or as part of a team and be an energetic and enthusiastic professional. As the Technology Service Specialist, you will quickly diagnose and resolve issues, provide clear guidance, and offer advice with patience and empathy to deliver a best-in-class customer service experience while managing and prioritizing workload. Proficiency in voice, mobile technology including MDM’s, Microsoft Windows based systems, as well as the Microsoft office suite are essential. You should have the eagerness to learn the latest technology while also possessing the aptitude to learn new skills and technology concepts.   What We Offer You A diverse and inclusive environment that embraces change, innovation, and collaboration A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days Employee Resource Groups support an inclusive workplace for everyone and promote community engagement Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits Educational resources, matching gift and volunteer programs   What You’ll Do Provide onsite hands-on technical support and insightful advice to customers Focus on providing customers with best-in-class support experiences Acknowledge and address all customer queries, requirements and needs with patience and empathy Provide guidance and training to customers on current technology and IT policies Educate customers on new technology and processes to enhance technology adaption Manage customer expectations to enhance the overall IT support experience   Skills You’ll Need Ability to provide outstanding customer service and support, maintaining composure and customer focus in high pressure situations Ability to use discretion to determine most urgent matters that needs their attention, depending on their knowledge of the Business impact of the issue/request Ability to troubleshoot and remediate complex issues in trading floor systems, the Technology Service Specialist in Local Services analyses and modifies the computers operating systems and applications to meet specific user specifications, documenting such changes for others to replicate Ability to work independently, while engaging and supporting the overall team Ability to use their expertise and analysis techniques and procedures, to aid in the determination of appropriate desktop hardware and system functional specifications   Skills That Will Help You Excel Previous experience supporting investment banking clients / trade floor clients is an advantage Knowledge of market data products such as FactSet, Bloomberg, Eikon, etc is an advantage Scripting experience in PowerShell is an advantage Bachelor’s degree from an accredited College or University with a concentration in IT, Computer Science, or related disciplines Excellent communication skills, both written and spoken   Expectations   It is the Bank’s expectation that employees hired into this role will work in the New York office in accordance with the Bank’s hybrid working model.   Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.   The salary range for this position in New York City is $75,000 to $110,000. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of renumeration.   Deutsche Bank Values & Diversity   We believe talent is found in all cultures, countries, races, ethnicities, genders, sexual orientations, disabilities, beliefs, generations, backgrounds, and experiences. We pursue a working environment where everyone can be authentic and feel a sense of belonging. Click here to find out more about our diversity and inclusion efforts.   We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: EEO is the Law poster and supplement ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision   Learn more about your life at Deutsche Bank through the eyes of our current employees: https://careers.db.com/life   The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank’s California Privacy Notice please email HR.Direct@DB.com .   Deutsche Bank Benefits At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here  to learn more! #LI-ONSIT   Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer. We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation. Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides. We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: "EEO is the Law poster" and supplement ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision .

Trading Floor Support Analyst - Associate

Deutsche Bank

New York City, New York, United States

Posted: a year ago

JOB DESCRIPTION Overview   As a Technology Service Specialist, you will provide a range of services essential for the smooth operation of a client centric Information Technology (IT) service model. You should demonstrate the ability to provide outstanding customer service and support, as well as the ability to work independently or as part of a team and be an energetic and enthusiastic professional. As the Technology Service Specialist, you will quickly diagnose and resolve issues, provide clear guidance, and offer advice with patience and empathy to deliver a best-in-class customer service experience while managing and prioritizing workload. Proficiency in voice, mobile technology including MDM’s, Microsoft Windows based systems, as well as the Microsoft office suite are essential. You should have the eagerness to learn the latest technology while also possessing the aptitude to learn new skills and technology concepts.   What We Offer You A diverse and inclusive environment that embraces change, innovation, and collaboration A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days Employee Resource Groups support an inclusive workplace for everyone and promote community engagement Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits Educational resources, matching gift and volunteer programs   What You’ll Do Provide onsite hands-on technical support and insightful advice to customers Focus on providing customers with best-in-class support experiences Acknowledge and address all customer queries, requirements and needs with patience and empathy Provide guidance and training to customers on current technology and IT policies Educate customers on new technology and processes to enhance technology adaption Manage customer expectations to enhance the overall IT support experience   Skills You’ll Need Ability to provide outstanding customer service and support, maintaining composure and customer focus in high pressure situations Ability to use discretion to determine most urgent matters that needs their attention, depending on their knowledge of the Business impact of the issue/request Ability to troubleshoot and remediate complex issues in trading floor systems, the Technology Service Specialist in Local Services analyses and modifies the computers operating systems and applications to meet specific user specifications, documenting such changes for others to replicate Ability to work independently, while engaging and supporting the overall team Ability to use their expertise and analysis techniques and procedures, to aid in the determination of appropriate desktop hardware and system functional specifications   Skills That Will Help You Excel Previous experience supporting investment banking clients / trade floor clients is an advantage Knowledge of market data products such as FactSet, Bloomberg, Eikon, etc is an advantage Scripting experience in PowerShell is an advantage Bachelor’s degree from an accredited College or University with a concentration in IT, Computer Science, or related disciplines Excellent communication skills, both written and spoken   Expectations   It is the Bank’s expectation that employees hired into this role will work in the New York office in accordance with the Bank’s hybrid working model.    Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.   The salary range for this position in New York City is $75,000 to $110,000. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of renumeration.   Deutsche Bank Values & Diversity   We believe talent is found in all cultures, countries, races, ethnicities, genders, sexual orientations, disabilities, beliefs, generations, backgrounds, and experiences. We pursue a working environment where everyone can be authentic and feel a sense of belonging. Click here to find out more about our diversity and inclusion efforts.   We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: EEO is the Law poster and supplement ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision   Learn more about your life at Deutsche Bank through the eyes of our current employees: https://careers.db.com/life   The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank’s California Privacy Notice please email HR.Direct@DB.com .   Deutsche Bank Benefits At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here  to learn more! #LI-ONSITE   Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer. We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation. Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides. We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: "EEO is the Law poster" and supplement ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision .

IT Governance and Control Officer

Deutsche Bank

New York City, New York, United States

Posted: a year ago

JOB DESCRIPTION Today, markets face a whole new set of pressures – but also a whole lot of opportunity too. Opportunity to innovate differently. Opportunity to invest responsibly. And opportunity to make change.   Join us at DWS, and you can be part of an industry-leading firm with a global presence. You can lead ambitious opportunities and shape the future of investing. You can support our clients, local communities, and the environment.   We’re looking for creative thinkers and innovators to join us as the world continues to transform. As whole markets change, one thing remains clear; our people always work together to capture the opportunities of tomorrow. That’s why we are ‘Investors for a new now’.   As investors on behalf of our clients, it is our role to find investment solutions. Ensuring the best possible foundation for our clients’ financial future. And in return, we’ll give you the support and platform to develop new skills, make an impact and work alongside some of the industry’s greatest thought leaders. This is your chance to achieve your goals and lead an extraordinary career.   This is your chance to invest in your future.   Read more about DWS and who we are here. Team / division overview The IT Governance team within Technology & Operations ("T&O") controls and monitors IT operations and the further development of IT systems, including the associated IT processes, based on the IT strategy. IT governance within DWS Technology ensures that regulatory requirements are known, understood and followed. DWS management is informed by the IT governance function of compliance with controls over KPIs and associated risks. The role of IT governance is global and requires interaction with many areas of DWS and DB. IT Governance currently consists of a five-strong team based in Frankfurt, Luxembourg and India.   Role Details As a/an IT Governance and Control Officer you will (be): Ensuring that the organization's IT systems are secure, reliable, and compliant with regulatory requirements and adhering to IT policies, procedures and standards Developing and implementing IT risk management strategies. Monitoring and tracking of IT KPIs to assess DWS' IT risks Preparation of the IT KPIs in reports for the management of DWS Monitoring remediation of IT relevant audit findings Assist in closing / extending / risk acceptance / reassessment of audit findings Support in creating and updating the DWS IT strategy Ad hoc assessment of issues as they arise or other requests from management, including implementation of potential corrective actions Support in the implementation of change initiatives, especially initiatives with a regulatory background Contribution in large project work streams at DWS     We are looking for  Master's degree (or equivalent) a plus Several years of professional experience in the technology / asset management sector (ideally at DWS/DB) , experienced in Audit, Information Security, Compliance, Risk Management preferred Very good IT knowledge (databases, interfaces, scripts, information security controls, etc.) Knowledge of the regulatory requirements for IT in the asset management area Excellent analytical skills and structured approach; Ability to grasp new topics quickly and create the right framework for further evaluation and implementation Personal initiative, results orientation and leadership qualities with regard to the independent implementation of medium-sized initiatives Ideally, a broad network in the business areas of DWS Advanced knowledge of using MS Excel/Powerpoint/Word to analyze and present complex issues; other project management and visualization tools are beneficial Basic application knowledge of programming languages (e.g. for the analysis and processing of data or the creation of models and templates) is an advantage Real team player in constantly changing work groups Excellent communication skills both within working groups and in presenting results in a clear and concise manner Very good knowledge of the English language (spoken and written) What we’ll offer you: At DWS we’re serious about diversity, equity and creating an inclusive culture where colleagues can be themselves sand it’s important to us that you enjoy coming to work - feeling healthy, happy and rewarded. At DWS, you’ll have access to a range of benefits which you can choose from to create a personalized plan unique to your lifestyle. Whether you’re interested in healthcare, company perks, or are thinking about your retirement plan, there’s something for everyone.   The salary range for this position in New York City is $99,000 to $148,000.  Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education and other qualifications.  Posted salary ranges do not include incentive compensation or any other type of renumeration.   Some of our core benefits: Competitive Salary and Matched 401K Savings Plan Generous Paid Time Away plus Bank Holidays Physical and Mental Health Well-Being benefits including (but not limited to) Health & Life Insurance Plans and the support of trained Mental Health First Aiders Family friendly benefits including generous parental leave packages (supporting all variations of family set-ups), to healthcare plans and travel insurance The opportunity to support our CSR strategy which is focused on combatting climate change & achieving greater social justice. You can make donations to our partnered organizations or take part in corporate volunteering opportunities in your local communities by providing on hand support.   DWS’ Hybrid Working model is designed to find the right balance between in-person collaboration and engagement in the office, which is core to our working culture, and working from home. Each business group varies on the split between time spent in the office and at home, but this will be discussed and made clear as part of your application and interview process. We will continue to review and evolve our working environments and methods to ensure that we are working in the best way possible for our people.   If you require any adjustments or changes to be made to the interview process for any reason including, or related to a disability or long-term health condition, then please contact your recruiter and let them know what assistance you may need. Examples of adjustments include providing a change to the format of the interview, or providing assistance when at the DWS office. This will not affect your application and your recruitment team will discuss options with you.    Privacy Statement The California Consumer Privacy Act outlines how companies can use personal information. Click  here  to view DWS’ Privacy Notice.   Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer. We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation. Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides. We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: "EEO is the Law poster" and supplement ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision .

Internal Audit Manager - Cyber/Information Security and Cloud Infrastructure

Deutsche Bank

New York City, New York, United States

Posted: a year ago

JOB DESCRIPTION About DWS: DWS Group (DWS) is one of the world's leading asset managers. Building on more than 60 years of experience, it has a reputation for excellence in Germany, Europe, the Americas and Asia. DWS is recognized by clients globally as a trusted source for integrated investment solutions, stability and innovation across a full spectrum of investment disciplines.   We offer individuals and institutions access to our strong investment capabilities across all major asset classes and solutions aligned to growth trends. Our diverse expertise in Active, Passive and Alternatives asset management – as well as our deep environmental, social and governance focus – complement each other when creating targeted solutions for our clients. Our expertise and on-the-ground-knowledge of our economists, research analysts and investment professionals are brought together in one consistent global CIO View, which guides our investment approach strategically.   DWS wants to innovate and shape the future of investing: with approximately 3,900 employees in offices all over the world, we are local while being one global team. We are investors – entrusted to build the best foundation for our clients’ future. Overview The “Internal Audit Manager DWS Cyber/Information Security and Cloud Infrastructure” is as Lead auditor / auditor responsible for conducting local and global Cyber and Information Security (IS) and IT Cloud Infrastructure  audits. This includes in particular the assessment of existing risks, evaluates the adequacy and effectiveness of internal controls relating to risks and the reporting on identified deficiencies. As the Cyber/IS/Cloud Subject Matter Expert, the Internal Audit Manager also participates in integrated audits, which are conducted together with business audit teams. In this position, he reports to the Head of Internal Audit Information Technology.   Your Key Responsibilities: You will support the Head of Internal Audit IT in managing a portfolio of audits and will actively contribute to risk assessment and business monitoring. Conducts as lead auditor / auditor the local and global IT audits, this includes writing the findings and drafting the audit report. Drafts high quality audit reports for review by audit management, facilitates finding tracking and validates actions taken to remediate previous audit findings. Executes audit fieldwork in line with the agreed audit approach e.g. documenting Process Flows, identification of key risks, testing of key controls to determine whether they are properly designed and are operating effectively and documenting work in accordance with standards. Partners with other divisional/teams during audit engagement to guarantee an integrated approach. Acts as a competent partner and challenger to clients in the closure process of findings. Communicates openly with management and the internal stakeholders; keeps them informed of potential findings and escalate problems/delays accordingly. Presents complex and sensitive messages comprehensively, professionally and reduces complex topics to simple statements. You will proactively develop and maintain professional consultative working relationships with the Internal Audit function, clients and respective support areas and will use a range of approaches to collect relevant information to assess key risks.   Your Skills & Experience: University degree in Computer Science / (Commercial) Information Technology or equivalent qualification. Several years of work experience in IT Audit or in the Information Technology area (common operating systems, databases, threat operations, vulnerability management, cloud security, as well as cryptographic topics), preferably in the financial industry. Demonstrable experience of auditing IT Cyber/Information Security topics, risk-based auditing, and a clear understanding of the relationship between IT risk and underlying business process risk. Strong understanding of cyber security standards (e.g. NIST, OWASP, ISO27001) and knowledge of the regulatory environment in the financial sector (e.g. KAIT, BAIT, ESMA cloud guidelines). Professional / industry recognized certifications (e.g. CCSP, CISSP, OSCP, SEC488) are highly beneficial. Confident appearance and strong verbal and written communication skills and the ability to communicate on all hierarchy levels. Self-driven, eager to learn, well organized team player with strong analytical skills, and willing to travel on an occasional basis.   What we’ll offer you: A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.  You can expect: Competitive Salary and Matched 401K Savings Plan Generous Paid Time Away plus Bank Holidays Health and Life Insurance Plans for you and your family Work/Life Balance Programs including Adoption/Surrogacy/Infertility Assistance, Backup Care through Bright Horizons, Phase Back to Work and Support for New Mothers A range of flexible benefits including Retail Discounts, Commuter Discounts and Gym benefits The opportunity to support wide-ranging volunteer programs, + 1 day volunteering leave per year, matched personal donations to non-profit organizations dollar-for-dollar, up to $5,000   How we’ll support you: Training and development to help you excel in your career Flexible working to assist you balance your personal priorities Coaching and support from experts in your team   Expectations It is DWS’s expectation that employees hired into this role will work in the office in accordance with the firm’s hybrid working model.    DWS provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.   The salary range for this position in New York City/California is $140,000 - $200,000. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education and other qualifications.  Posted salary ranges do not include incentive compensation or any other type of remuneration.   DWS Values & Diversity We believe talent is found in all cultures, countries, races, ethnicities, genders, sexual orientations, disabilities, beliefs, generations, backgrounds and experiences. We pursue a working environment where everyone can be authentic and feel a sense of belonging. Click here to find out more about our diversity and inclusion efforts.   We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: EEO is the Law poster and supplement ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision   Privacy Statement The California Consumer Privacy Act outlines how companies can use personal information. Click here to view DWS’ Privacy Notice.     Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer. We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation. Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides. We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: "EEO is the Law poster" and supplement ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision .

VP – Sales, Media and Entertainment

GlobalLogic

New York City, New York, United States

Posted: a year ago

JOB DESCRIPTION GlobalLogic is a leader in Digital Product Engineering. We help our clients design and develop innovative software that powers products, platforms, and digital experiences for the modern world. By integrating experience design, software engineering, and vertical industry expertise—we help global brands imagine what’s possible and accelerate their transition into tomorrow’s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the communications, financial services, automotive, healthcare & life sciences, technology, media and entertainment, manufacturing, and semiconductor industries.   Requirements: 15+ years of experience in selling Digital Engineering / Consulting services to the media and entertainment industry • Successful experience in independently running the entire sales cycle from start to finish and being responsible for your own quota or have created new revenue streams with accounts • Strong reputation of exceeding sales quota • Consultative sales experience targeting relevant companies/businesses to help them to think differently to realize their goals • Successful in finding and uncovering opportunities with net new and existing accounts, via creative prospecting tactics and hunting activities • Consistent track record of using a repeatable sales process for successful deal finding, engaging, running and closing • Highly motivated and professional, with excellent verbal, communication, presentation and social skills • A rational, logical and analytical thinker • Shown strong technical aptitude and passionate about technology sales • Strong computer skills – CRM system, Word, Excel, PowerPoint; Salesforce.com a plus • Excellent listening skills with the ability to prioritize and complete multiple tasks to meet deadlines • Self-starter able to work independently, but also a contributing member of a team • Willingness and desire to learn new ways to be more efficient and effective • Excellent conflict resolution skills • Bachelor’s degree in a relevant technical discipline; MBA preferred   Job Responsibilities: You will manage acquisition and growth of a set of new clients in the media and entertainment space, actively pursue relationships, and generate business with new prospects. • Articulate GlobalLogic’s value proposition and sell GlobalLogic’s industry solutions and service offerings • Identify customer pain points and needs, and map GlobalLogic industry solutions and service offerings to best meet those needs • Identify industry trends and opportunities for GlobalLogic to build capabilities • Build and execute growth plans at existing accounts to meet/exceed sales and revenue targets • Develop prospecting plans and establish new relationship at strategic target accounts • Originate sales opportunities at existing accounts and prospects • Collaborate with other parts of the organization to develop proposals that meet customer needs, identifying buyer values, orchestrating the end-to-end sales process, and performing necessary actions to significantly improve the chances of closing opportunities • Identify and work with ecosystem partners to create compelling solutions, drive local reach and enable a high degree of transactional velocity • Provide regular updates to the management as per the internal processes • Lead sales campaigns and motions that build customer value and enable multi-year, multi-solution transactions • Accurately forecast opportunities based upon realistic assessments and consistently deliver against that forecast   #LI-DP1   What We Offer Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies. Collaborative Environment: You can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities! Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules and opportunities to work from home. Professional Development: We provide continuing education classes, professional certification and training (technical, soft skills, language, and communication skills) to help you realize your professional goals. Being part of a global organization, there are additional learning opportunities through international knowledge exchanges. Excellent Benefits: We provide our employees with competitive salaries, health and life insurance, short-term and long-term disability insurance, a matched contribution 401K plan, flexible spending accounts, and PTO and holidays   About GlobalLogic GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise—we help our clients imagine what’s possible, and accelerate their transition into tomorrow’s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.

Trading Floor Support Analyst - Associate

Deutsche Bank

Chicago, Illinois, United States

Posted: a year ago

JOB DESCRIPTION Overview As a Technology Service Specialist, you will provide a range of services essential for the smooth operation of a client centric Information Technology (IT) service model. You should demonstrate the ability to provide outstanding customer service and support, as well as the ability to work independently or as part of a team and be an energetic and enthusiastic professional. As the Technology Service Specialist, you will quickly diagnose and resolve issues, provide clear guidance, and offer advice with patience and empathy to deliver a best-in-class customer service experience while managing and prioritizing workload. Proficiency in voice, mobile technology including MDM’s, Microsoft Windows based systems, as well as the Microsoft office suite are essential. You should have the eagerness to learn the latest technology while also possessing the aptitude to learn new skills and technology concepts.   What We Offer You A diverse and inclusive environment that embraces change, innovation, and collaboration A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days Employee Resource Groups support an inclusive workplace for everyone and promote community engagement Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits Educational resources, matching gift and volunteer programs   What You’ll Do Provide onsite hands-on technical support and insightful advice to customers Focus on providing customers with best-in-class support experiences Acknowledge and address all customer queries, requirements and needs with patience and empathy Provide guidance and training to customers on current technology and IT policies Educate customers on new technology and processes to enhance technology adaption Manage customer expectations to enhance the overall IT support experience   Skills You’ll Need Ability to provide outstanding customer service and support, maintaining composure and customer focus in high pressure situations Ability to use discretion to determine most urgent matters that needs their attention, depending on their knowledge of the Business impact of the issue/request Ability to troubleshoot and remediate complex issues in trading floor systems, the Technology Service Specialist in Local Services analyses and modifies the computers operating systems and applications to meet specific user specifications, documenting such changes for others to replicate Ability to work independently, while engaging and supporting the overall team Ability to use their expertise and analysis techniques and procedures, to aid in the determination of appropriate desktop hardware and system functional specifications   Skills That Will Help You Excel Previous experience supporting investment banking clients / trade floor clients is an advantage Knowledge of market data products such as FactSet, Bloomberg, Eikon, etc is an advantage Scripting experience in PowerShell is an advantage Bachelor’s degree from an accredited College or University with a concentration in IT, Computer Science, or related disciplines Excellent communication skills, both written and spoken   Expectations It is the Bank’s expectation that employees hired into this role will work in the Chicago office in accordance with the Bank’s hybrid working model. Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.   Deutsche Bank Values & Diversity We believe talent is found in all cultures, countries, races, ethnicities, genders, sexual orientations, disabilities, beliefs, generations, backgrounds, and experiences. We pursue a working environment where everyone can be authentic and feel a sense of belonging. Click here to find out more about our diversity and inclusion efforts. We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: EEO is the Law poster and supplement ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision Learn more about your life at Deutsche Bank through the eyes of our current employees: https://careers.db.com/life The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank’s California Privacy Notice please email HR.Direct@DB.com .   Deutsche Bank Benefits At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here  to learn more! #LI-HYBRID #LI-ONSITE   Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer. We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation. Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides. We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: "EEO is the Law poster" and supplement ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision .

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