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Trading Floor Support Analyst - Associate

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JOB DESCRIPTION

Overview

 

As a Technology Service Specialist, you will provide a range of services essential for the smooth operation of a client centric Information Technology (IT) service model. You should demonstrate the ability to provide outstanding customer service and support, as well as the ability to work independently or as part of a team and be an energetic and enthusiastic professional. As the Technology Service Specialist, you will quickly diagnose and resolve issues, provide clear guidance, and offer advice with patience and empathy to deliver a best-in-class customer service experience while managing and prioritizing workload. Proficiency in voice, mobile technology including MDM’s, Microsoft Windows based systems, as well as the Microsoft office suite are essential. You should have the eagerness to learn the latest technology while also possessing the aptitude to learn new skills and technology concepts.

 

What We Offer You

A diverse and inclusive environment that embraces change, innovation, and collaboration

A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days

Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

Educational resources, matching gift and volunteer programs

 

What You’ll Do

Provide onsite hands-on technical support and insightful advice to customers

Focus on providing customers with best-in-class support experiences

Acknowledge and address all customer queries, requirements and needs with patience and empathy

Provide guidance and training to customers on current technology and IT policies

Educate customers on new technology and processes to enhance technology adaption

Manage customer expectations to enhance the overall IT support experience

 

Skills You’ll Need

Ability to provide outstanding customer service and support, maintaining composure and customer focus in high pressure situations

Ability to use discretion to determine most urgent matters that needs their attention, depending on their knowledge of the Business impact of the issue/request

Ability to troubleshoot and remediate complex issues in trading floor systems, the Technology Service Specialist in Local Services analyses and modifies the computers operating systems and applications to meet specific user specifications, documenting such changes for others to replicate

Ability to work independently, while engaging and supporting the overall team

Ability to use their expertise and analysis techniques and procedures, to aid in the determination of appropriate desktop hardware and system functional specifications

 

Skills That Will Help You Excel

Previous experience supporting investment banking clients / trade floor clients is an advantage

Knowledge of market data products such as FactSet, Bloomberg, Eikon, etc is an advantage

Scripting experience in PowerShell is an advantage

Bachelor’s degree from an accredited College or University with a concentration in IT, Computer Science, or related disciplines

Excellent communication skills, both written and spoken

 

Expectations

 

It is the Bank’s expectation that employees hired into this role will work in the New York office in accordance with the Bank’s hybrid working model.

 

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

 

The salary range for this position in New York City is $75,000 to $110,000. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of renumeration.

 

Deutsche Bank Values & Diversity

 

We believe talent is found in all cultures, countries, races, ethnicities, genders, sexual orientations, disabilities, beliefs, generations, backgrounds, and experiences. We pursue a working environment where everyone can be authentic and feel a sense of belonging. Click here to find out more about our diversity and inclusion efforts.

 

We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Click these links to view the following notices: EEO is the Law poster and supplement; Employee Rights and Responsibilities under the Family and Medical Leave Act; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision

 

Learn more about your life at Deutsche Bank through the eyes of our current employees: https://careers.db.com/life

 

The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank’s California Privacy Notice please email HR.Direct@DB.com.

 

Deutsche Bank Benefits

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authenti­cally and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!

#LI-ONSIT

 

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.


We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: "EEO is the Law poster" and supplement ; Employee Rights and Responsibilities under the Family and Medical Leave Act; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision.

Set alert for similar jobsTrading Floor Support Analyst - Associate role in New York City, United States
Deutsche Bank Logo

Company

Deutsche Bank

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 years

Category

IT Services and IT Consulting

Locations

New York City, New York, United States

Qualification

Bachelor

Applicants

Be an early applicant

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That’s why we are committed to providing an environment with your development and wellbeing at its center.  You can expect: Competitive Salary and Matched 401K Savings Plan Generous Paid Time Away plus Bank Holidays Health and Life Insurance Plans for you and your family Work/Life Balance Programs including Adoption/Surrogacy/Infertility Assistance, Backup Care through Bright Horizons, Phase Back to Work and Support for New Mothers A range of flexible benefits including Retail Discounts, Commuter Discounts and Gym benefits The opportunity to support wide-ranging volunteer programs, + 1 day volunteering leave per year, matched personal donations to non-profit organizations dollar-for-dollar, up to $5,000   How we’ll support you: Training and development to help you excel in your career Flexible working to assist you balance your personal priorities Coaching and support from experts in your team   Expectations It is DWS’s expectation that employees hired into this role will work in the office in accordance with the firm’s hybrid working model.    DWS provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.   The salary range for this position in New York City/California is $140,000 - $200,000. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education and other qualifications.  Posted salary ranges do not include incentive compensation or any other type of remuneration.   DWS Values & Diversity We believe talent is found in all cultures, countries, races, ethnicities, genders, sexual orientations, disabilities, beliefs, generations, backgrounds and experiences. We pursue a working environment where everyone can be authentic and feel a sense of belonging. Click here to find out more about our diversity and inclusion efforts.   We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: EEO is the Law poster and supplement ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision   Privacy Statement The California Consumer Privacy Act outlines how companies can use personal information. Click here to view DWS’ Privacy Notice.     Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer. We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation. Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides. We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: "EEO is the Law poster" and supplement ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision .

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Product Support Specialist

Philips

New York City, New York, United States

Posted: a year ago

Job Description The Product Support Specialist is responsible for transforming the practice of cancer diagnostics through the use of advanced Digital Pathology solutions. Your role: The Product Support Specialist is responsible for researching and determining root cause(s) for issues and providing technical support remote to both the Remote Service Engineers and Technical Consultants Receives, registers, and provides technical service to the requests or problems coming in from all escalation channels and communicates solutions, actions or root cause acting in accordance with our regulatory guidelines.  Solutions are provided by using remote diagnostics, troubleshooting techniques, service technical information or knowledge, work orders creating service and keeping the internal customer informed of the service status. Handles complaints (safety & non-safety related) & Escalations to ensure accurate and timely analysis, registration, and action.   You're the right fit if: Education: 4-year degree in Computer Science, Information Technology, or other related field with Engineer/Network Engineer/Microsoft Certifications desired Experience with SQL queries, maintaining, and troubleshooting Microsoft Server, VMWare, Hyper-V, Nutanix and Microsoft SQL, as well as HP storage: Scality, and 3PAR. Minimum 6 years of related experience with 2 years prior experience in a remote support customer facing role. Competent in IT/Network diagnosis/system connectivity/Remote service essential Prior experience with medical device support preferred. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position .   About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.   Learn more about our business . Discover our rich and exciting history. Learn more about our purpose. Read more about our employee benefits .   If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here .   Philips Transparency Details The base pay range for this position is $62,533 to $115,482. The actual base pay offered may vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.  In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here .    At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.    Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position.    Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace. Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.