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Product Specialist - Freshservice

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Job Description

  • Take ownership of customer issues reported and ensure that they are resolved. 
  • Diagnosing and troubleshooting problems and identifying solutions to resolve customer issues.
  • Collaborate with other appropriate internal teams and represent the customers while figuring out solutions and workarounds.
  • Document knowledge in the form of FAQs and knowledge base articles.

Qualifications

  • 1-4 years of work experience in any customer-facing or troubleshooting role. 
  • Clear, concise and effective written and oral communication skills.  Empathy towards customers and understanding their needs. 
  • Interest, curiosity, and openness to learning new technologies.
  • Good interpersonal skills and ability to collaborate with internal stakeholders as well as end customers. 
  • Flexibility in working in different shifts/regions. This is absolutely mandatory because we follow a rotational shift policy with 6 months-1 year cycles.
  • Networking: Knowledge of networking concepts such as TCP/IP, DNS, DHCP, VPN, and firewalls.

Good to have: 

  • Prior work experience in B2B or SaaS product companies in domains relevant to Freshworks' suite of products.
  • Knowledge and proficiency in web technologies (JavaScript, HTML, CSS).
  • ITIL: Familiarity with ITIL (Information Technology Infrastructure Library) best practices and IT service management frameworks.
Set alert for similar jobsProduct Specialist - Freshservice role in Chennai, India
Freshworks Logo

Company

Freshworks

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 years

Category

Customer Support

Locations

Chennai, Tamil Nadu, India

Qualification

Bachelor

Applicants

Be an early applicant

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