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Lead Technical Architect - Servicenow

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Key responsibilities

  • Establish an enterprise-wide technical architecture and implementation strategy setting the foundation for enduring success.
  • Lead and mentor development teams, drives standardization, coding standards and best practice platform management, enabling to focus on value delivery.
  • Institute technical governance to optimize platform performance and minimize long-term technical risk.
  • Enable rapid upgrades to new features and innovation that drive new value.
  • Support in building a platform team focused on delivering value and innovation.
  • Collaborate with stakeholders, including business analysts and project managers, to gather requirements and define technical specifications for ServiceNow solutions.
  • Design end-to-end solutions that leverage the full capabilities of the ServiceNow platform while adhering to best practices and industry standards.
  • Develop technical documentation, including architecture diagrams, data models, and solution designs.
  • Configure and customize ServiceNow modules and applications to meet business needs, ensuring optimal user experience and functionality.
  • Design and implement complex workflows, automation, and integrations with third-party systems. Stay up-to-date with the latest ServiceNow features, releases, and trends, and assess their relevance to the organization's needs.
  • Architect and implement integrations between ServiceNow and other systems using APIs, web services, and middleware.
  • Define data models, data sources, and data transformation processes to ensure accurate and efficient data exchange. Optimize ServiceNow performance through configuration, caching, and tuning to ensure optimal system responsiveness.
  • Collaborate with security teams to ensure ServiceNow solutions are designed and configured following security best practices.
  • Analyze and resolve technical issues related to the ServiceNow platform, including debugging, root cause analysis, and implementing solutions.
  • Ensure projects are delivered within scope, on time, and in accordance with established quality standards.

 

Required experience

  • Overall 14+ years of ServiceNow and 6+ years of technical leadership experience
  • Prior experience as a ServiceNow Platform Lead Technical Architect is a must
  • Ability to work in a complex large multinational company.
  • Demonstrable experience of working in a complex operational IT environment

 

Qualifications

  • Bachelor’s degree in computer science, Information Technology, or related field (Master's preferred).
  • ServiceNow certification(s), such as ServiceNow Certified Master Architect or Certified Technical Architect (CTA) and ServiceNow Certified Application Developer (CAD).
  • Proven experience as a Technical Architect or Lead Developer on multiple ServiceNow implementations.
  • Strong understanding of IT Service Management (ITSM) processes and ITIL framework.
  • Proficiency in scripting languages like JavaScript, GlideScript, and REST API.
  • Solid knowledge of web technologies (HTML, CSS, XML, JSON) and database concepts.
  • Experience with Agile methodologies and version control systems.
  • Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.

 

Business skills

  • Excellent communication skills with technical and non-technical stakeholders
  • Keen sense of ownership and motivation
  • Strong analytical skills
  • Ability to work collaboratively with others
  • Ability to multi-task
  • Very strong skills in representing operational instructions and information in a clear and understandable way.
  • An agile, proactive person who takes an attitude of ‘getting things done’ and delivers on objectives
  • Ability to influence others at all levels.
  • An ability to lead, syndicate and achieve organisational change

 

Personal profile

  • Strong interpersonal skills
  • Detail-oriented
  • Ability to take initiative and work independently.
  • Results-oriented
  • Sense of urgency
  • Focused to deliver best in class service
  • Energetic and enthusiastic combined with resilience and determination
  • Ability to take initiative and work independently.
  • Results-oriented and a sense of urgency
  • Bigger picture view
Set alert for similar jobsLead Technical Architect - Servicenow role in Pune, India
Maersk Logo

Company

Maersk

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 years

Category

Technology

Locations

Pune, Maharashtra, India

Qualification

Bachelor

Applicants

Be an early applicant

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