Quality - Lean Six Sigma Green Belt - Team Lead Claims

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JOB DESCRIPTION

Job Title

Team Lead Claims

Requirement Type

Full-Time Employee

Job Location

Hyderabad

Requirement Level

Team Lead -Quality

Hiring Manager

Associate Manager/ Sr Manager BPM

Primary Skill

People Manager

Business Operations

Claims Quality

Business

Business Operations

Skill Category

Generic

ABOUT ELEVANCE HEALTH

Elevance Health is a leading health company in America dedicated to improving lives and communities and making healthcare simpler. It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 45 million lives across 14 states.

A regular in Fortune 500 list, Elevance Health ranked 20 in 2022. Gail Boudreaux , President and CEO of Elevance Health has been a consistent name in the Fortune list of most powerful women and currently holds 4th rank on this list.

ABOUT CARELON

Carelon Global Solutions (CGS) is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system.

Previously known as Legato Health Technologies, Carelon Global Solutions (hereinafter, CGS) underwent a name change and joined the Carelon family of brands in January 2023, as a fully owned subsidiary of Elevance Health (Previously Anthem Inc.). CGS brings together a global team of like-minded innovators who manage and optimize operational processes for health plans as well as providers.

Our brightest minds housed across our global headquarters in Indianapolis as well as Bengaluru, Hyderabad and Gurugram in India, Manila in the Philippines, Limerick in Ireland and San Juan in Puerto Rico bring with them innovative capabilities and an unmatched depth of experience. This global team uniquely positions CGS to enable scalable, next-generation platforms and specialized digital tools that make healthcare operations more practical, effective, and efficient.

OUR MISSION & VALUES

Our Mission: Improving Lives and Communities. Simplifying Healthcare. Expecting More.
Our Values: Leadership | Community | Integrity | Agility | Diversity

JOB POSITION

Carelon Global Solutions India is seeking a highly creative and meticulous Team Lead, who will be responsible for all business delivery & performance as per set SLA parameters. The incumbent will report to Associate Manager – Business operations and must understand the business delivery, maintain & publish metrics with multiple stakeholders; brief and deliver all in-house process delivery & requirements, apart from coordinating with onshore partners as and when required.

JOB RESPONSIBILITY

Team Lead – Quality (Business Operations) will be responsible for the following:

Excellent communication skills
Leadership ability
Outstanding organizational skills
Managing a team of 20-25 QAs
Conducting daily huddles, knowledge management, cross training as required
Drive team to achieve process Service Level Agreements / metrics on productivity and quality within the established timelines
Share status reports with business leaders for review on a periodic basis.
Ensure adherence to engagement plans for team members
Manage attrition and absenteeism and maintain EWS (Early warning system) for the team
Identify opportunity areas for improvement in quality & productivity
Conduct performance appraisals for team members
Follow the performance management grid & take immediate steps for any variance
Ensure performance report (presentation/visual boards) is shared with team on a regular basis
Ensure successful execution of the plans & strategies as laid out by management time to time.
Engage with other processes to understand and implement best practices.
Perform RCA & come up with CAPA
Total Quality Management

Good to Have

Prior Team Lead/SME designation and Team handling experience will be an added advantage
MBA degree and PG would be added advantage
Lean/Six sigma experience
Project Management experience

EXPERIENCE

Proven work experience as Team Lead -Quality or similar role
Overall 7+ years of Health Care experience and at least 2 years in leadership role
Healthcare / Claims Experience will be added advantage

SKILLS AND COMPETENCIES

Thorough understanding of day-to-day claims operation challenges and work around
Detailed understanding of Claims (Processing level) and Hospital processing guidelines
Demonstrate strong organizational skills, attention to detail, good verbal, and written communication skills
Process improvement experience
Flexible to work in any shifts/Work from office

THE CARELON PROMISE

Aligning with our brand belief of ‘limitless minds are our biggest asset’, we offer a world of limitless opportunities to our associates.

It is our strong belief that one is committed to a role when it is not just what the role entails, but also what lies in its periphery that completes the value circle for an associate.

This world of limitless opportunities thrives in an environment that fosters growth and well-being, and gives you purpose and the feeling of belonging.

LIFE @ CARELON

Extensive focus on learning and development
An inspiring culture built on innovation, creativity, and freedom
Holistic well-being
Comprehensive range of rewards and recognitions
Competitive health and medical insurance coverage
Best-in-class amenities and workspaces
Policies designed with associates at the center

EQUAL OPPORTUNITY EMPLOYER

Carelon is committed to a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Reasonable Accommodation

Our inclusive culture empowers Carelon to deliver the best results for our customers. We not only celebrate the diversity of our workforce, but we also celebrate the diverse ways we work.

If you have a disability and need accommodation such as an interpreter or a different interview format, please ask for the Reasonable Accommodation Request Form.

Disclaimer: Offered designation titles differ*

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Set alert for similar jobsQuality - Lean Six Sigma Green Belt - Team Lead Claims role in Hyderabad, India

Company

Carelon

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

8-12 years

Locations

Hyderabad, Telangana, India

Qualification

Bachelor

Applicants

Be an early applicant

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This global team uniquely positions CGS to enable scalable, next-generation platforms and specialized digital tools that make healthcare operations more practical, effective and efficient. OUR MISSION & VALUES Our Mission: Improving Lives and Communities. Simplifying Healthcare. Expecting More. Our Values: Leadership | Community | Integrity | Agility | Diversity JOB POSITION Carelon Global Solutions India is seeking a highly creative and meticulous Team Lead, who will be responsible for all design requirements for our leader communications.  The incumbent will report to Manager – Communications and must understand the design process, liaising with multiple stakeholders to understand the brief and deliver all in-house design requirements, apart from coordinating with external agencies to ensure brand guidelines are followed. 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Tech /B.E. /MCA EXPERIENCE • Minimum of 8+ years’ experience on one platform, multi database, multi-language or multi business application. programming experience in Java and Web related technologies. •  Should have people management experience and experience in leading team size of minimum 10 people. SKILLS AND COMPETENCIES • 8+ years of demonstrated programming experience in Java and Web related technologies. • 8+ years of experience in working with DB2 UDB or other relational or hierarchical databases. Expertise in Java 5/6 or higher versions of SE/EE, EJB3.x, JDBC, JSP/Servlets, Web Services, WebSphere or any other Java EE server and SQL. • Experience leading people and small projects. • Should be comfortable to assist or evaluate vendors as needed. • Working knowledge of Spring Batch framework. Demonstrable experience of at least 1-year desirable. • Experience with JQuery, Ajax, CSS, Angular, Struts or Spring Frameworks • Working knowledge of an ESB tool such as WSO2 or MuleSoft ESB a plus • Good to have experience in CI/CD. • Experience with shell scripting. • Should have experience working with microservices and containers. • Hands on knowledge on eXtreme Programming Practices. • Excellent oral and written communication skills. • Demonstrated ability to guide junior resources with advancing projects of varying complexity. • Some healthcare IT domain experience preferable. • Experience mentoring others, leading small projects and providing troubleshooting support is strongly preferred. • Strong analytical and problem-solving skills, Detail oriented, Eagerness to work in a team environment. • Good Communication skills. THE CARELON PROMISE Aligning with our brand belief of ‘limitless minds are our biggest asset’, we offer a world of limitless opportunities to our associates. It is our strong belief that one is committed to a role when it is not just what the role entails, but also what lies in its periphery that completes the value circle for an associate. This world of limitless opportunities thrives in an environment that fosters growth and well-being, and gives you purpose and the feeling of belonging. LIFE @ CARELON Extensive focus on learning and development An inspiring culture built on innovation, creativity, and freedom Holistic well-being Comprehensive range of rewards and recognitions Competitive health and medical insurance coverage Best-in-class amenities and workspaces Policies designed with associates at the center EQUAL OPPORTUNITY EMPLOYER Carelon is committed to a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Reasonable Accommodation Our inclusive culture empowers Carelon to deliver the best results for our customers. We not only celebrate the diversity of our workforce, but we also celebrate the diverse ways we work. If you have a disability and need accommodation such as an interpreter or a different interview format, please ask for the Reasonable Accommodation Request Form. Disclaimer : Offered designation titles differ*