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Java Production Support

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About the team


This role is a part of our Service Delivery Analyst role in CIO group.

 

What you bring

  • Must have 3+ years of experience in IT Industry.
  • Good exposer to Unix, SQL, Java Script and Powershell or Python.
  • Provides technical support activities for a software production processing environment.
  • Installs, maintains and supports application/source code and/or its components and subsystems including third party software.
  • Detects, diagnoses and reports related problems.
  • Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.
  • Provides technical assistance to programming staff in the analysis of application software amends, performance and resource consumption.
  • Creates and maintains complete documentation relative to the support of application software.
  • Provides twenty-four hour support for applications and supporting software.
  • Provides consultation to internal users with regard to software capabilities and use.
  • Follows escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner.
  • Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.
  • Assists development teams in requirements definition, system design and delivery of projects
  • Acts as project liaison/Services Delivery advocate on projects.
  • Assists client support with development of internal and client directed communications related to incidents, problems or known errors.
  • Plans and supports application specific disaster recovery activities including development and maintenance of documentation.
  • Conducts production support validations/certifications and accepts turnover from development.
  • Monitors and maintains product availability, capacity and performance for products based on defined service level.
  • Participates in change management reviews, confirmation of changes implemented and validate associated documentation.
  • Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation to primary 24hour on-call role, responding within prescribed response times.

 

What you will be doing

  • Provides technical support activities for a software production processing environment.
  • Installs, maintains and supports application/source code and/or its components and subsystems including third party software.
  • Detects, diagnoses and reports related problems.
  • Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.
  • Provides technical assistance to programming staff in the analysis of application software amends, performance and resource consumption.
  • Creates and maintains complete documentation relative to the support of application software.
  • Provides twenty-four hour support for applications and supporting software.
  • Provides consultation to internal users with regard to software capabilities and use.
  • Follows escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner.
  • Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.
  • Assists development teams in requirements definition, system design and delivery of projects.
  • Verifies technical specifications for development projects.
  • Acts as project liaison/Services Delivery advocate on projects.
  • Assists client support with development of internal and client directed communications related to incidents, problems or known errors.
  • Plans and supports application specific disaster recovery activities including development and maintenance of documentation.
  • Conducts production support validations/certifications and accepts turnover from development.


What we offer you:

  • An exciting opportunity be a part of World’s Leading FinTech Product MNC.
  • To be a part of vibrant team and to build up a career on core banking/payments domain.
  • Competitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependents.
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.
Set alert for similar jobsJava Production Support role in Chennai, India
FIS Logo

Company

FIS

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 years

Category

Software Development

Locations

Chennai, Tamil Nadu, India

Qualification

Bachelor

Applicants

Be an early applicant

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