Java Production Support
FIS
Chennai, Tamil Nadu, India
About the team This role is a part of our Service Delivery Analyst role in CIO group. What you bring Must have 3+ years of experience in IT Industry. Good exposer to Unix, SQL, Java Script and Powershell or Python. Provides technical support activities for a software production processing environment. Installs, maintains and supports application/source code and/or its components and subsystems including third party software. Detects, diagnoses and reports related problems. Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components. Provides technical assistance to programming staff in the analysis of application software amends, performance and resource consumption. Creates and maintains complete documentation relative to the support of application software. Provides twenty-four hour support for applications and supporting software. Provides consultation to internal users with regard to software capabilities and use. Follows escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner. Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors. Assists development teams in requirements definition, system design and delivery of projects Acts as project liaison/Services Delivery advocate on projects. Assists client support with development of internal and client directed communications related to incidents, problems or known errors. Plans and supports application specific disaster recovery activities including development and maintenance of documentation. Conducts production support validations/certifications and accepts turnover from development. Monitors and maintains product availability, capacity and performance for products based on defined service level. Participates in change management reviews, confirmation of changes implemented and validate associated documentation. Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation to primary 24hour on-call role, responding within prescribed response times. What you will be doing Provides technical support activities for a software production processing environment. Installs, maintains and supports application/source code and/or its components and subsystems including third party software. Detects, diagnoses and reports related problems. Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components. Provides technical assistance to programming staff in the analysis of application software amends, performance and resource consumption. Creates and maintains complete documentation relative to the support of application software. Provides twenty-four hour support for applications and supporting software. Provides consultation to internal users with regard to software capabilities and use. Follows escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner. Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors. Assists development teams in requirements definition, system design and delivery of projects. Verifies technical specifications for development projects. Acts as project liaison/Services Delivery advocate on projects. Assists client support with development of internal and client directed communications related to incidents, problems or known errors. Plans and supports application specific disaster recovery activities including development and maintenance of documentation. Conducts production support validations/certifications and accepts turnover from development. What we offer you: An exciting opportunity be a part of World’s Leading FinTech Product MNC. To be a part of vibrant team and to build up a career on core banking/payments domain. Competitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependents. A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.
