JOB DESCRIPTION

Who We Are

For starters, we are #1! The #1 Supply Chain in the world for the third consecutive year according to Gartner. This recognition was earned by a diverse, inclusive, hard charging, fun loving team who continuously demonstrate the ability to handle disruption, adapt, innovate, and deliver. Supply Chain Transformation is at the heart of our Supply Chain evolution, driving new business models, sustainability efforts and our next generation operating model.

The Strategy and Transformation Enablement team is chartered to bring together strategy, business process, architecture, data and innovation at scale to enable supply chain transformations. The team in Bangalore is integral to enabling this strategy through execution vision in addition to representing SCT in the region to develop collaboration across other supply chain functions. In this time of unprecedented change, we are looking for top talent to lead the team in Bangalore and help maintain Cisco’s leadership as the #1 supply chain. Join us!

Who You’ll Work With

In this role, you will work in partnership with your leadership and colleagues, engage with business leaders, SPOC, and talent leaders across CX. You will also collaborate closely with other L&D organizations within CX such as CX Academy and Cisco as well as with support functions such as Learning Services, WPR, HR to plan and deliver training in the entire region. Where required, you will also work with partners across EMEAR and AMERICAS regions to help them assess and meet their training needs.

What You’ll Do

You can demonstrated technical and Customer Service skills at a global level, to not only resolve customer issues, but also show understanding and empathy to build relationships, and promoted industry leading customer satisfaction. You're energetic, motivated, with a positive outlook to make suggestions and work with the team to build customer confidence and make continuous improvements of our support processes and tools. You have knowledge of a typical Service Provider process and systems works, the needs of their end users, and an understanding of the Software as a Service business model.

Role & Responsibilities

• Collaborate and lead global teams to drive strategic cross-functional process optimization initiatives across the supply chain, ensuring alignment with overall business objectives.
• Partner with architecture and data teams to facilitate global techno-functional transformation initiatives, leveraging technology to enhance supply chain operations.
• Lead and manage innovation initiatives, exploring disruptive technologies and process improvements to drive efficiency and effectiveness across the supply chain.
• Conduct environmental scans in collaboration with global and regional teams to stay abreast of the latest trends in supply chain management, ensuring our strategies remain competitive and forward-thinking.
• Foster positive relationships with functional leaders and stakeholders, facilitating collaborative discussions and consensus-building to drive alignment and effective execution of initiatives

Who You Are

You are someone who has built their expertise through experience in cross functional engagements and transformation projects. You have hands on knowledge of multiple supply chain functions (Planning, Sourcing, Product Development, Quality, Manufacturing and Logistics), and have successfully supported cross functional teams through large transformational initiatives. You have the eagerness to stay updated with the latest trends, best practices, and innovations in supply chain management through ongoing professional development and networking.

Qualifications

• Minimum of Bachelors+5 years, Masters+3 or PHD+0 years of relevant supply chain experience
• Familiarity with incubating ideas and rapid prototyping
• Strong problem-solving and critical thinking skills to identify issues and challenges within the supply chain and propose effective solutions and process improvements.
• Demonstrated experience in Supply Chain data and business processes.
• Strong organizational, communication, interpersonal, and relationship-building skills conducive to collaboration.
• Ability to support the delivery of results and work multi-functionally to orchestrate a solution consisting of multiple products.
• Proven track record on both leading and participating in collaborative work efforts across teams

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

Message to applicants applying to work in the U.S.:
 

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.