Customer Success Architect
ServiceNow
Munich, Bavaria, Germany
What you get to do in this role “If our customers are successful, we are successful!” This will be your mantra. You will bring it to life by delivering consultancy and services to F500 companies up to the CxO level. You are building relationships across customers and partners and acting as a trusted advisor in many different areas like Vision & Strategy, Roadmap Development, Partner Management, Implementation Strategy, Value Management, Governance, and Product Adoption – just to name a few. There’s plenty of standardized ServiceNow best-practice material available so you can respond to the customer’s needs. In that fashion, you will be working with 1-3 customers, organizing your work yourself. This is one side of the medal. On the other side, you are orchestrating the internal collaboration of the ServiceNow account team. Because you are not alone. Our philosophy that we live day in and day out is “Teamwork makes the Dream work"! The final objective is a successful, happy customer that will provide a high customer satisfaction rating based on the achievement of tangible value derived from their digital transformation. Qualifications Can you be successful? We all enjoy our work if we can achieve and celebrate successes – internally and of course for our customers. While we provide you with a comprehensive onboarding journey when you start in this role, you also need to come up with a set of relevant experiences and skills that we can build upon. To be successful in this role you have A passion for working with customers Fleunt C level German 8+ years of progressive experience as part of a professional services organization; or equivalent education/experience Worked in advisory roles focused on technology (Digital/SaaS/Enterprise Software) enabled transformations Experience at F100-1000 accounts Depth in digital transformation design, implementation, and management Expertise in one industry, "minors" in one or two additional industries IT, HR, or GBS transformation experience Experience in establishing and maintaining executive relationships with CxO and business line leaders including managing expectations Identified business outcomes, and goals and have achieved them Experience in serving as part of a client account leadership team Developed account partnering (co-delivery) relationships with large consultancies and technology implantation firms Right to work in the country
