Specialist- IT Infrastructure & Airport Operations

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Job description:

Plan, Design, Implement & Manage the Infrastructure and Operational requirements across Air India Network.

Act as an escalation for the BAU Level 2 support team ·

Lead problem management and contribute to post incident reviews.

Communicate with Business Users and stakeholders to help deliver business outcome.

Maintain process and technology documentation.

Provide technical leadership across the EUC space including desktop management, patch management, device policy management and provisioning.

Oversee execution of projects and other related initiatives through all stages of development and implementation

Contribute to create a Technology Support setup pan Air India based on service delivery excellence.

Skills/Qualities Required:

Advanced knowledge of Windows OS

Experience with workstation management system and desktop imaging.

Knowledge of Office 365, OneDrive, and Microsoft Endpoint Manager (Intune).

MCSE/CCNA certification or equivalent work experience - preferred.

ITIL V3 certification - preferred. Experience on ServiceNow a plus.

Great communication skills and ability to communicate with various business stakeholders.

Skills or experience with Intune or Azure AD an advantage

Working Experience on ServiceNow preferred.

MS Teams based AV

Network Concepts including Routing, Switching and Wifi

Windows OS with experience of Remote EUC Support & Maintenance

Communication skills – verbal and written

Team player – cooperative and dependable

Respectful; builds trust; good interpersonal skills

Time Management – completing tasks within timelines

Takes initiative, offers insights on optimization

Education: B.Tech (Computer Science/IT/Electronics) or MCA

Experience: 6-9 years of progressively responsible experience as an EUC/Sr EUC Engineer / Network Engineer role. Project Management skills in Infrastructure space.

Set alert for similar jobsSpecialist- IT Infrastructure & Airport Operations role in Gurgaon, India

Company

Air India

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

8-12 years

Locations

Gurgaon, Haryana, India

Qualification

Bachelor or Master

Applicants

Be an early applicant

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