Maintain/install end user software and hardware.

Troubleshoot/resolve issues in a timely manner on Laptops/Desktops/peripheral devices/MS Windows OS/MS Office/ Local and web-based applications. 

Lead & guide team of EUC Engineers in EUC & application support 

L1 Support for Routers and switches, AV equipment with MS Teams.

Coordination will all stakeholders, vendors and service partners. 

MS Teams, Email, Workplace - L1 support 

Contribute towards improving end-user performance and experience by making infrastructure Technology driven through Tools. 

Advanced knowledge of Windows Server (2008-2019), Windows 7/8/10 and Mac OS. 

Experience with workstation management system and desktop imaging. 

Knowledge of Office 365, OneDrive, and Microsoft Endpoint Manager (Intune). 

MCSE certification or equivalent work experience - preferred. 

ITIL V3 certification - preferred. 

Knowledge of Azure AD 

Experience on ITSM tools such Zoho, ServiceNow 

AV Support using MS Teams · Network Concepts including Routing, Switching and Wi-Fi

Windows OS with experience of Remote EUC Support & Maintenance 

Communication skills – verbal and written 

Team player – cooperative and dependable 

Respectful; builds trust; good interpersonal skills 

Time Management – completing tasks within timelines 

Takes initiative, offers insights on optimization 

Role – Sr. EUC Support Engineer 

Industry Type: Aviation/Airlines  

Department: Digital and Technology 

Employment Type: Fixed Term Contract 

Location: – Gurugram office and Airport – Delhi, Mumbai, Kolkata, Chennai, Hyderabad, Bangalore, Srinagar, Guwahati, Amritsar, Goa, Cochin, Ahmedabad 

Education: B. Tech (Computer Science/IT/Electronics) or MCA 

Experience: Overall 3 – 6 years out of which 3-4 years of progressively responsible experience as an EUC Engineer or related role.