A day in the Life:

• Develops and maintains CIS’s global location strategy, CoE standards, and shapes various best practices that can be adopted by all Global IT
• Leads CIS’s India organization of 120+ technical staff responsible for supporting various CIS functions
• Drives the proliferation of CIS culture by mentoring, coaching and developing people managers and individual contributors, cultivating cross-functional and cross-cultural relationships, and recruiting and developing a diverse set of individuals.
• Represent CIS as an active participant on the Bangalore COE Leadership Team, ensuring CIS is positioned as One Team and all colleagues feel engaged and supported.
• Partner closely with India HR and Talent Acquisition teams to reduce barriers to identify, recruit and retain top talent.
• Drive CIS’ global Center of Excellence (COE) strategy to ensure consistency in culture and representation across all CIS Hubs.
• Define and implement the global strategy for Practical Process Improvement (PPI) to increase CIS’ operational productivity and reinforce emphasis on automation opportunities.
• Collaborate with Asia Pacific region leaders as part of the CIS Service Delivery program to capture customer feedback, improve financial visibility and align on critical priorities

Keys to Success:

• Transparency in services, SLAs, big wins, and opportunities for improvement
• Active CIS representation within Bangalore COE Leadership Team
• Close alignment with global and local teams to drive alignment of core business processes, automation opportunities and cultural emphasis
• Regular communication to IT functions supporting their India-based operations, global functional leaders, Bangalore COE Leadership Team and CIS Senior Leadership team
• Full representation for Asia Pacific region as part of CIS Service Delivery program

Education

Degree in computer science, systems engineering or related field. Equivalent work experience is accepted

Experience

• Experience building consensus and alignment across a global company, including with senior leadership, peers, your team and matrix management.
• Knowledge in recruiting, hiring and retaining talent in India.
• Well respected by peers, subordinates and leadership.
• Outstanding intercultural awareness of the challenges associated with international business and the ability to champion positive intercultural relationships

Knowledge, Skills, Abilities

• Strong leadership skills, including experience leading people in sophisticated environments.
• Highly motivated with a high level of initiative and collaborative and willing outlook.
• Ability to communicate and lead in a matrix organization remotely.
• Strong verbal, written and interpersonal communication skills.
• Strategic problem solver; ability to communicate the vison and structure of the program in alignment regional cultural principles.
• Self-starter; organized; detail-oriented; motivated to set personal and program goals and proactively supervise performance against goals and initiatives.
• Strong project and relationship leadership skills with the ability to prioritize effectively.
• Ability to work with both technical and non-technical audiences across the business.