Microsoft Windows Desktop Management Application Tech Support Practitioner
Accenture
Bengaluru, Bangalore North, Bengaluru Urban District, Karnataka, India
Job Description About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Management Level : 10 Work Experience : 4-6 years Work location : Bengaluru Job Requirements : Key Responsibilities : 1Experience of Windows 10Windows 11 and OS deployment migration solutions using industry-standard Microsoft technologies 2Provide assess and design consulting for large scale migrations, desktop optimization and core infrastructure deployment 3Contribute to the development and on-going improvement of industry best practices and standards for deploying enterprise and client technologies 4Mentor and provide technical leadership to other team members 5OS migration assessment SLA and Incident mgt Technical Experience : 1Strong knowledge in Win 10Win 11 Operating System Administration -Strong experience in deployment tools with respect to Win 10 migration -Strong knowledge in deployment tools viz SCCM, MDT,Intune etc 2Strong knowledge of Active Directory and Windows Servers -Good understanding of networking concepts 3Good knowledge in VB scripting or PowerShell scripting 4Good to have experience in SCCM 2012 2016 / version 1802,1806,1810 1902 -Experience in App Packaging -Antivirus Product -Mcafee Crowdstrike Professional Attributes : -Good communication skills and interface well with the business, line and senior management -Flexible to work in 24/7 shift -Good listening skills and the ability to follow directions and provide feedback -React quickly to changing business conditions -To be customer focused Educational Qualification : Bachelors degree or Equivalent Additional Information : 1 ITIL V4 Certified, 2 Windows 10 or SCCM Certified, 3 MCSE Certified
