Job Description:

•  Position holder will be an individual contributor
•  Build and manage productive, professional relationships with clients using telephonic and/or video conversations
•  Ensure clients are using and deriving benefit from IndiaMART
•  Ensure products/services in client’s e-catalog are accurately defined
•  Prompt resolution of client complaints
•  Assist the field sales team in achieving revenue and client retention targets by systematic follow up & time bound closures
• Daily 10-12 meaningful telephone/video calls with clients

Experience Range:

1 - 5 years

Educational Qualifications:

Any graduation, or MBA/PGDM

Job Responsibilities:

 Position holder will be an individual contributor

 Build and manage productive, professional relationships with clients using telephonic and/or video conversations

 Ensure clients are using and deriving benefit from IndiaMART

 Ensure products/services in client’s e-catalog are accurately defined

Skills Required:

Customer Acquisition, Customer Service, Voice Processing, tele caller, telesales, inside sales, Business Process Outsourcing (BPO), Banking Relationships, Agency Relationship Management, CUSTOMER HANDLING,

Candidate Attributes:

Communication skills