Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Overview

Boeing is the world’s largest (Per Boeing LinkedIn page) aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace.

In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India’s defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space.

Technology for today and tomorrow

The Boeing India Engineering & Technology Center (BIETC) is a 3000+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.

People-driven culture

At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts – enabling every voice to be heard and every perspective to be respected.  No matter where or how our teammates work, we are committed to positively shaping people’s careers and being thoughtful about employee wellbeing.

At Boeing, we are inclusive, diverse, and transformative.  

With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.

Job Description

Boeing Global Services (BGS) is seeking a Lead CSP Customer Account Manager - Asia (Level 4) to join our Component Services Program (CSP) team. In this role, the focus will be on diligent and prudent business management, customer management, and enabling the IPT to meet internal and external performance targets (including P&L).

Position Responsibilities

Duties will include (but are not limited to):

• Leads day-to-day customer management responsibilities with accountability to the Senior Program Manager
• Manages and improves Customer contract administration, Customer Management, and Operational Health
• Aggregates and analyzes data, develops develop data driven recommendations, actions solutions, and monitors and manages through completion
• Partners with supply chain, supplier management, repair management, engineering, and IT to provide performance oversight on technical, cost, schedule, and quality
• Collaborates with key Airline customers and internal stakeholders at various levels including executives on the execution of the Component Services Program contracts
• Leads customer contract administration, contract scope, and change management processes. Manages and communicates contract health (financial, performance)
• Leads and integrates the implementation of Program Management Best Practices and lessons learned across the portfolio
• Leads cross functional teams and manages projects and key initiatives from start to finish

Additional Job Description

Basic Qualifications

• A Bachelor’s Degree with 13 to 16 years of experience or a Master’s Degree with 12 to 15 years of experience is a must.
• Experience with program management
• Experience utilizing critical business and financial acumen to manage risks, issues, and opportunities to drive performance
• Experience developing and maintaining relationships and partnerships with stakeholders (i.e. customers, suppliers, peers and/or partners)
• Experience developing and executing operating rhythms, integrated program schedules, project plans, and metrics
• Experience aggregating and analyzing data to develop data driven recommendations to inform business decisions
• Ability to support phone calls during non-business hours (evenings and early mornings)

Preferred Qualifications

• Experience working with aerospace aftermarket industry
• Experience with airline flight operations
• Experience with Supply Chain

Typical Education & Experience:

• A Bachelor’s Degree with 13 to 16 years of experience or a Master’s Degree with 12 to 15 years of experience is a must.

Export Control Requirements: Not an export control position

 

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process.

Experience Level
Individual Contributor
Contingent Upon Program Award
No, this position is not contingent upon program award

Schedule
Full time