Overview

The main purpose of this role will be to support Enterprise Solutions DevSecOps excellence by 1) Support operations stability in the Sector by owning the Program level AMS Managed Service Provider engagement for Enterprise Solutions to ensure adherence to contract CLA, KPIs 2) Introducing new Enterprise Solutions or common services from Capex planning through fully operationalizing the new service 3) Managing the sector utilization of S4 Competency Center shared technical and functional resources 4) Trained the end users on the use of the standard tools, reports and processes to support DevSecOps transition and evolution 5) Support Security Health Index initiative

Responsibilities

• Lead the Enterprise Solution DevSecOps Excellence critical initiatives while effectively balancing cost and schedules for the sectors• Manages Operational escalations with our DevSecOps team and AMS vendor partners• Partner with the cross functional team to reset sectors priorities to ensure new Enterprise Solutions service introduction while ensuring business as usual execution across multiple initiatives• Create Enterprise Solution services new run strategy for transition processes; ,continuously refines and improves sector processes and new run estimation approach• Perform the risk assessment and potential conflicts of development and operations to Sectors CIOs and Excellence team leads • Coordinates TCS AMS Management at Enterprise Solutions Program management level.• Provides input to Enterprise Solutions leadership team to align overall Enterprise Solution DevSecOps processes, reports and tools according to the DevSecOps roadmap for Enterprise Solutions • Creates program and operational dashboard and set up KPI reviews at an Enterprise Solutions or Sector/Function level and support closure of exception management and help resolve escalations• Drives the adherence to service management standards (e.g., ITIL , MyIT Portfolio )• Conduct the reviews with vendor partners compliance with PepsiCo standards• Partner with IT Competency Center leads to coordinates the shared functional and technical resources • Provide inputs on effective and efficient PGT DevSecOps transition and governance processes for all PGT transitioned markets by partnering with PGT leads and Sector Enterprise Solutions Leads• Drive usage by periodic training to enhance PepsiCo PLM, ITSM artifacts as needed to enable agile methodologies, tools and metrics and other appropriate d eliverables. • Drive SHI Vulnerability management & ensure minimal /zero impact on our Key Apps availability.

Qualifications

Years of Experience:

• 7+ years of SAP development

• 2 + years of operations experience

• Focus on PLM and ITSM tools & processes

• Analytical tools & Service now experience is an added advantage

Mandatory Tech Skills:

• Knowledge and experience in following tools, disciplines and processes are strongly desired SAP Implementation S4/ HANA and Support, SAP integration with other interfaces, SAP ChaRM, Service Now, Agile Certified• Knowledge and experience in following tools, disciplines and processes are strongly desired SAP Implementation S4/ HANA and Support• CPG industry experience, project implementation and production support experience• Good understanding of Incident, Problem, Change management processes

Mandatory Non Tech Skills:

• Bachelor’s degree required

• Demonstrated ability to effectively communicate with all levels of the organization.

• Ability to work flexible hours based on varying business requirements

• Outstanding customer service skills to direct and indirect customers

• Ability to manage budget

• Strong management skills with the ability to develop teams and cultivate talent.

• Requires fluent English communication skills including written, verbal, and presentation.

• Demonstrated ability to effectively communicate within virtual teams.

• Strong influencing, facilitating, and consulting skills in working with stakeholders at all levels in the organization and across departments.

• Demonstrates the desire and ability to define the Sector sustain model, strong business knowledge, and customer service capability through training, experimentation, and self-study

• Stakeholder management skills across multiple teams

• Willing to work on the stretched hours 

• Provides outstanding customer service skills to direct and indirect customers

• Ability to effectively work with remote teams in different regions of the world

• Strong vendor management abilities and experience working in a Managed Service Provider and Champion/Challenger engagements