JOB DESCRIPTION

About this opportunity

The Problem Manager is responsible for the quality and integrity of the process Problem Management and will cover 3 areas: Reactive, Proactive and Enhanced Problem Management

What you will do

• Reactive: Aims to find and eliminate the root cause of known incidents. Activities required to diagnose the root-cause of incidents-and to determine the resolution to related problems to eliminate recurring incidents and to minimize the impact of incidents that cannot be prevented!
• Proactive: Covers the activities aimed at identifying and resolving problems before incidents occur!
• Enhanced: Mainly responsible for prediction, pre-identification of outages/alarms in a network based on correlations with the use of data analytical tools, Proactive problem analysis and implementation of corrective actions for all type of problems that cause or may cause an interruption to or reduction in the quality of that service. Responsible to indirectly contribute to the overall performance of the network services delivery. By using enhance problem management we minimise the adverse impacts of incidents and problems in advance on the customer business caused by errors or by other means.
• Typical Interfaces: MSCOO || MSCLT || Service Operations team || 2nd LA Managers || 3rd Party ||Customer

You will bring

• Degree in Engineering preferably in electronics and communication or telecommunication or equivalent
• Experience in Telecom.
• Demonstrated leadership skills.
• Data analytical skills, modelling and hands on experience in python.
• GSM Telecommunications knowledge with telephony switching principles, traffic concept, telecommunication networks & signaling.
• KPI formulae, KPI degradation and troubleshooting KPI issue
• Network Architecture in technologies of 2G, 3G, 4G & 5G.
• Machine Learning, Artificial Intelligence & Cloud technologies.
• Core network performance / configuration parameters and their interpretation and usage.
• Transport Networks and their implementation approaches and their integration with core network.
• Support and supply processes.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: India (IN)  || India : Karnataka : Bangalore     
Job details: Problem Manager   Job Stage: Job Stage 5