Manager, Expert Technical Support - Power Management Systems

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Your role will be to provide technical support for Schneider Electric Scada Software

The L3 engineer will:

- Assure the treatment of customer technical support incidents in BFO (Salesforce-based CRM platform), and follow the cases to their complete resolution, with the help, if needed, from other services of the activity like R&D, Quality, and Marketing. Customer satisfaction is our top priority, and answers must be provided in a timely manner.

- Use their technical expertise to analyze and resolve malfunctions in the products as mentioned in the customer requests, or to collect relevant data from the customer site, allowing the R&D team to analyze further and to provide a resolution.

- Make sure to communicate regularly with the customer, and to provide updates on the status of a case when the problem takes a longer time to resolve.

- Use their knowledge and experience to maintain and update a Technical Knowledge Base, by creating FAQ documents (Frequently Asked Questions). These may be text-based or video-based.

- Bring field experience and customer feedback to the Offer Creation and Issue to Prevention processes.

- Build and organize technical training, at least for Advanced Technical Support Centers (Level 2).

Education Level: Bachelor's or master’s degree in Electronics/Electrical Engineering domain

Years of work experience: Candidate Preferably with 7-10 years of experience in Substation Automation – Design/development or testing, knowledge of various SCADA software used in the industry like Citect SCADA, GE iFix, Wonderware etc, Communication Protocols like Modbus, IEC 101/104, IEC61850 will be an ideal fit.

On-site commissioning, or projects & Knowledge of IEC61850 will be an added advantage.

Working Knowledge of Schneider Softwares Power Monitoring Expert & Ecostruxure Power Operations will be an added advantage

Competencies: Knowledge of Scada Software, knowledge of communication protocols like IEC61850, IEC 101,103, 104, Modbus TCP etc.

- Self-motivated individual contributor, able to meet deadlines in fast-paced, dynamic environment.

- Customer Focused.

- Good communication & Negotiation skills

- Should be able to work in diverse multi-geography located teams and be capable of taking initiatives and contribute independently and as Team Player when required.

Qualifications

Bachelor's or master’s degree in Electronics/Electrical Engineering domain

Set alert for similar jobsManager, Expert Technical Support - Power Management Systems role in Bengaluru, India

Company

Schneider Electric

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

8-12 years

Locations

Bengaluru, Karnataka, India

Qualification

Bachelor

Applicants

Be an early applicant

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