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Services engineer_UPS expert

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This position is accountable for site intervention, troubleshooting and major technical issue support. The incumbent will provide technical support as UPS (Uninterruptible Power Supply), both in the shop and on site. Work on competitive equipment may also be part of the role. He/she will provide technical instruction and guidance to new and less experienced services engineers. He/she will support site intervention such as quality issue, customer relationship risk. Analyze and complete malfunctions in equipment through global technical escalation and interpret root cause. Identify sales opportunities to propose new solution into our market and submit them to sales teams. 

 

Responsibilities

- Provide outstanding product guideline and solution

- Advise customers on best proposal, new solution and upgrade opportunities

- Technical support on equipment based on the Schneider Electric and APC UPS  

- Submit digital opportunity detected during his/her interventions

- Leads or contributes to Field Services Representative small projects coordination on technical base

- Support with technical base of UPS/Electrical to quotation team

- Should be able to perform basic audits of customer’s electrical systems based on UPS product

- Support on defective product (UPS) from site about quality issue to find root cause through co-work with quality team

- Technical assist on inquire from Schneider Electric Service Partners about evaluating technical and professional performance

 

Main Interactions

- Technical support for site engineers, Intervention for major quality issue, Support official letter, Pre-sales support on technical base #LI-JL2


Qualifications

 

- At least 8 years of related or equivalent experience

- High level of knowledge of UPS systems and applicable application software knowledge is preferred.

- Must be able to perform duties with technical advisor as UPS’s expert engineer.

- Must comply and understand with all safety policies on site intervention

- Ability to advise as UPS expert engineer to solve matters

- Ability to lead issue of customer relationship risk

- Ability to read, analyze, and interpret based on UPS, electrical system when problem happened

- Ability to take answer about technical questions from service engineers, Sales team, Customers.

- Must be able to communicate in English (speak, hear and write) effectively to various intellectual levels.

Set alert for similar jobsServices engineer_UPS expert role in Seoul, South Korea
Schneider Electric Logo

Company

Schneider Electric

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

8-12 years

Locations

Seoul, Seoul, South Korea

Qualification

Bachelor

Applicants

Be an early applicant

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