RESPONSIBILITIES

Manage end to end lifecycle of Incident

As an Incident Manager, you will be the first point of escalation and will be responsible for managing the incident within the agreed service levels. If deemed a major, you will initiate the major incident process, engage the appropriate teams and follow thru with effective communications till the end of the incident.

• Ensure incidents are resolved within the stipulated SLA
• Manage the BaU reporting
• Manage the stakeholder comms 
• Prepare the incident report 
• Improvisations

PROFILE REQUIRED

Experience Req: 5 to 7 Years

Experienced at managing escalations and major incidents, taking charge of the incident bridge, driving the incident bridge as well as the stakeholder communication.

The candidate should be technically sound with knowledge of infrastructure. The candidate should have good command over spoken and written English. Knowledge of French is preferred.

Managing the stakeholder meetings with appropriate analysis on the trend, proactive measures and post incident reviews.