What you will do:

• Overall accountability for team(s) output. Manage the workload of associates to ensure needs of internal and external clients are met in a timely manner and daily service level targets are attained.
• Manage, mentor and motivate associates through individual development, performance management and daily training to achieve the goals of Gartner and the associates.
• Clear understanding of Research and RES service tools, applications, and processes along with the ability to discuss and articulate these to other business units.
• Act as a broker on behalf of Research whenever an issue or escalation should arise with an internal or external client.
• Lead and manage ongoing projects that touch multiple functions, systems, and business units to a successful conclusion.
• Identify and cultivate up and coming talent across the organization to create a strong leadership team across the organization. 
• Recognize potential impacts to the business before they occur and take proactive measures to ensure business continuity.

What you will need:

• Bachelor’s degree in relevant fields from an institute of repute, MBA preferred
• Minimum 8+ years of client service and management experience with 3 – 4 years in direct people management
• Strong experience in driving operation excellence & process management
• Good understanding and knowledge of the IT industry.
• Strong interpersonal and relationship building skills.
• Excellent verbal and written communication skills.
• Ability to problem solve and bring timely resolution to escalations.
• Process-driven, methodical and pays strong attention to detail