Client Success Associate - NCE
Gartner
Gurgaon, Haryana, India
About the team: The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, apply logic, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams. What you'll do: Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices ensuring they are successful in the utilisation of their Gartner subscription; resulting in customer satisfaction, retention, and growth Introduce Gartner services and capabilities to new clients and communicate value to decision makers ·Facilitate client calls and engagements in order to surface client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients Identify approaches that address the client’s operational challenges leveraging qualitative and quantitative problem-solving methodologies that serve to continuously improve client experience and client retention Provide insights into performance and key client engagement metrics Participate or lead team projects and initiatives that seek to streamline activities that support continuous improvement programs What you’ll need: 0-4 years relevant professional and/or internship experience Bachelor’s and/or Master’s degree Proven track record of success fueled by a passion for delivering value to clients Exceptional communication, collaboration, prioritization, problem solving, critical thinking, and influencing skills What you will get: Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching and more! Collaborative, team-oriented culture that embraces diversity Professional development and unlimited growth opportunities
