The Senior Buying Coordinator is responsible for completion of Market Data Entitlement Process from start-to-finish and addressing customer questions as the primary point of contact and for resolving problems while meeting departmental SLA measurements and expectations for consistent use of automation tools within the Market Data Entitlement process to deliver an optimized process and improved turnaround time.
• Support Market Data Entitlements team by provisioning Entitlements via Service Now/ Wanda
• Subject matter expert to resolve any customer inquiries in the mailbox and resolve in a timely manner.
• Responsible for tracking and validating contracts to support the Accounts payable team to pay the Market data Vendors
• Respond to customer questions and resolves medium-to-difficult complex problems. Assists in efforts to conduct post implementation review of third-party supplier performance
•Determination to minimize risk of Market Data operations and continuously meet or exceed departmental SLA measurements.
• Support Process improvement initiatives resulting in efficiency and effectiveness. Includes working closely with systems and technical support to address changes and enhancements to Procurement systems and tools.
• Works closely with supplier and LOB stakeholders to address complex issues resulting in no entitlement received or resolution of issues associated with services delivered and/or SLA performance
• Interacts with suppliers’ customer service teams and LOB stakeholders and requestors to clarify orders and/or special instructions, in addition to defective equipment returns for replacement. Meets contractual and departmental SLAs
• Experience of working across one or more geographic territories or regions
• Run reports and provide data required to support internal reporting requirements, and/or in support of resolving issues and project needs
• Serve as a point of contact to work with highly dissatisfied internal customers that expect immediate resolution and frequent communication and follow-up related to resolution
• Serve as subject matter expert for implementation of procurement function automation
Essential Qualifications:
• University degree in any stream.
• Experience of more than 5 plus years in supply chain
• Advanced Supply Chain/Procurement Knowledge, including knowledge and/or use of Artificial Intelligence and/or Robotic Process Automation.
• Ability to work individually or in a group setting
• Strong leadership, process improvement development and efficiency identifications, problem resolution and conceptual thinking skills
• Effective collaboration skills to complete discussions with suppliers’ customer support teams and LOB stakeholders
• Strong analytical skills and problem resolving.