IT ServiceNow Process Consultant
SAP
Bengaluru, Karnataka, India
We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now! The Team We are responsible for harmonizing and optimizing SAP’s support & cloud operations processes and parts of security operations on a user-centric, innovative platform, focused on delivering a simple, stable, effective and desirable internal (for SAP employees) and external (for SAP customers) customer service management. Central to this effort is the 3rd Party SaaS platform ServiceNow and its applications IT Service Management (ITSM), IT Operations Management (ITOM) and Security Operations Management (SecOps). By creating this solution, we serve all SAP lines of business (e.g. Ariba, Fieldglass, S/4, SFSF) and cross teams (e.g. ECS, GCS, CS&I). The Role As an IT Technology Senior Consultant on our team, you will take over product management activities of our Customer & IT Service Management landscape used by thousands of users across the globe. You will closely collaborate with business owners, product owners, architects and other experts in an agile environment. In your daily business, you will be focused on the long and short term product vision and contribute to the implementation by ensuring product delivery. Define the product vision and strategy based on market research, ServiceNow product releases, as well as customer needs analysis Manage the product roadmap – create and maintain the roadmap which outlines the features and capabilities that will be delivered over time Develop the business case together with the stakeholders and subsequently measure value generated by the implementation Work with area product owner to prioritize features and capabilities of the product based on customers needs, business value and technical feasibility Support the Area Product Owner in designing features, defining the smallest possible feature, where the delivery will still bring value to the stakeholders Know and defend the ServiceNow out-of-the-box capabilities Assess whether feature affects the upgradability of the platform Support Stream in preparing business go-lives Support Stream in assessing feature completeness and quality, by e.g. testing from business requirements according to features acceptance criteria Align LoB requirements with NOW Standards Monitor and measure success of the product The Role Requirement Academic degree (Bachelor or Master) in business informatics or information technology or related fields Be able to articulate a clear and compelling product vision that aligns with company’s overall strategy. Define product roadmaps based on the product vision, that outline major features and milestones for the product Prioritize features and requirements based on business value and customer needs. Closely align with the development team to ensure that the highest-priority features are delivered fist Excellent interpersonal, presentation, communication and negotiation skills and be an interface to different stakeholders talking “different languages”. You will work closely with different stakeholders across the organization to ensure that the product is meeting their needs and to address any issues that will arise Have an agile mindset and be comfortable in working in a fast-paced, iterative development environment Be responsible for the overall success of the product also keeping in mind continuous improvement to identify opportunities for improvement while ensuring alignment with the company’s overall strategy Experience in ServiceNow Platform is a plus Knowledge of Agile (SAFe) implementation methods is a plus Leader and team player – give guidance and show excellent coordination skills, including conflict management Strategic thinking, strong problem-solving and analytical skills Quick learner, passionate, motivated and self-managed 8+ years of professional working experience in architecture development or comparable Experience in application delivery processes, procedures & key metrics
