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Process Associate - Content Moderation - Konkani + English

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We are looking for a candidate who can provide resolution to maintain standards of quality, review content based on guidelines, recognize trends and patterns, and provide insights to improve support to our users. The candidate should have a thorough understanding of process and policies and must be fluent in English and Konkani. Freshers are welcome to apply. Strong problem-solving and customer service skills are required.

Responsibilities
•    Provide resolution to maintain standards of quality
•    Review content and provide resolution based on prescribed guidelines
•    Recognize trends and patterns and raise issues timely
•    Provide insights to help improve the support to the users
•    Maintain a thorough understanding of process and policies
•    Provide excellent customer service to our customers
Qualifications we seek in you
Minimum qualifications
•    Any Graduate (PG an added advantage)
•    Freshers are eligible
•    Fluent in Read/Write in English & Konkani Language

Preferred qualifications
•    Effective probing skills and analyzing / understanding skills
•    Problem solving skills with customer centric approach
•    Must be able to work on a flexible schedule (including weekend shift work)

Set alert for similar jobsProcess Associate - Content Moderation - Konkani + English role in Hyderabad, India
Genpact Logo

Company

Genpact

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 years

Locations

Hyderabad, Telangana, India

Qualification

Bachelor

Applicants

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