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Process Associate - Content Moderation - Kannada + English

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We are looking for a candidate who can provide resolution to maintain standards of quality, review content and provide resolution based on prescribed guidelines. You should be able to recognize trends and patterns, as well as raise issues timely. Additionally, you will need to provide insights to help improve the support to the users. Excellent customer service is a must. Fluent in reading and writing in English and Kannada is required. Join us if you have effective probing skills, analyzing and understanding skills, problem-solving skills with a customer-centric approach. Flexibility to work on a flexible schedule, including weekend shift work, is needed.

Responsibilities
•    Provide resolution to maintain standards of quality
•    Review content and provide resolution based on prescribed guidelines
•    Recognize trends and patterns and raise issues timely
•    Provide insights to help improve the support to the users
•    Maintain a thorough understanding of process and policies
•    Provide excellent customer service to our customers
Qualifications we seek in you
Minimum qualifications
•    Any Graduate (PG an added advantage)
•    Freshers are eligible
•    Fluent in Read/Write in English & Kannada Language

Preferred qualifications
•    Effective probing skills and analyzing / understanding skills
•    Problem solving skills with customer centric approach
•    Must be able to work on a flexible schedule (including weekend shift work)

Set alert for similar jobsProcess Associate - Content Moderation - Kannada + English role in Hyderabad, India
Genpact Logo

Company

Genpact

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 years

Locations

Hyderabad, Telangana, India

Qualification

Bachelor

Applicants

Be an early applicant

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