Responsibilities
•    Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
•    Respond to email /phone queries related to disputed invoice
•    Research and analyze the disputes/deductions in ERP
•    Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
•    Find opportunities and recommend solutions for process and automation improvements
•    Daily reporting of individual portfolios to track and supervise the past dues
•    Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
•    Work as a phenomenal teammate to process any Adhoc request in a timely manner.
•    Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, optimal and expertly.
•    Call out problems to senior staff members and or management as appropriate.
Qualifications we seek in you
Minimum qualifications
•    Any Graduate
•    Strong Communication Skills (verbal and written)
•    Strong experience in collections & billing process and US health care experience
•    High Energy level
Preferred qualifications
•    Good customer handling skills