Broad outline of the Role

• Responsible for managing day to day network operations and maintenance, in the respective areas of Network/SDWAN/Cloud and security/Unified Collaboration/Mobility and IoT/other domains. This includes- customer change requests, platform uptime, incident management, problem management, CFT / OEM Interlock, and escalation support for the operations. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.

Minimum qualification & experience

• Graduation with 4-7 years of relevant experience
  
  Other knowledge/skills
• Troubleshooting experience of network, equipment and service level faults
• Ability to write and present a comprehensive vulnerability assessment report.
• Understanding of domain and related technologies
• Understanding manual testing techniques and methods to gain a better understanding of the environment and reduce false positives/negatives.
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  Key Responsibilities
• Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability.
• Manage new enhancements/issue resolution.
• Proactive/Reactive fault management; Incident Management: Customer Handling during the fault and ensuring subsequent updates in timely manner.
• Work directly with other OEM on repeat issues, bugs and implement resolution through defined change management process.
• Identify day to day manual activities, repeat tasks and leading the effort to automate them.
• Review CFT teams changes frequency, criticality and identify gap and prepare SOP (documents) to ensure no change error.
• Track and monitor the environment performance to ensure minimal interruption to network transmission and/or network switches.
• Manage network equipment maintenance and security operations for all sites.
• Maintain day to day OandM tasks associated installation and testing of new network equipment, diagnosing, and locating troubles.
• Performing repair and maintenance and restoring service for optimal customer satisfaction
• The role may be an individual contributor or may lead a small team.
  
  
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