Sr. Customer Service Executive (Submarine cable system ) TX-NOC
Tata Communications
Mumbai, Maharashtra, India
Sr. Customer Service Executive- Transmission-Submarine Cable System Sr. Customer Service Executive shall be responsible for the Efficient Operations & Management of the Submarine Cable System and its Equipment & Network and its interfaces with interconnecting transmission facilities (SDH-DWDM). He is mainly responsible for 24x7 Operation & Maintenance of TGN Subsea Cable (SDH-DWDM) & associated network elements and NMS. He will be responsible for traffic monitoring and fault analysis and its rectification, complaint handling & its resolution, Planned and unplanned activities management and timely & regular updates to concern teams. Active coordination with internal customers, TGN CLS landing parties & Cable landing stations, vendors, and engineering to resolve system related problems. Circuit provisioning, activation, De-activation and testing in coordination with Cable station teams. Actively acquires complex skills, techniques, operating practices, knowledge of abstract concepts to progress toward full proficiency in the field of specialization. Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges, problems within their field of specialization. Broad outline of the Role The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Minimum qualification & experience Graduate with 0-4 years of experience Other knowledge/skills Demonstration of problem-solving skills Prior experience in providing technical support in fast paced, high availability, 24X7 environments. Knowledge of network, operation systems Key Responsibilities Maintaining, administering, upgrading, and troubleshooting network tools and equipment Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labelling of most common transmission mediums, hardware installations etc. Ensure SLA are achieved and work proactively to maintain the same. Conduct vulnerability assessments for networks, Servers, applications, and operating systems Conduct network security audits and scanning on a predetermined basis. Compile and track vulnerabilities over time for metrics purposes. Timely upgradation of all the tools used and their related documents like SOPs etc. Job Segment: Network Security, Technical Support, Engineer, Security, Customer Service, Technology, Engineering
