The Job logo

What

Where

Customer Service Executive - Operations Billing, Collections & Finance Operations

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

Smart SummaryPowered by Roshi
Maintain customer accounts, ensure billing accuracy, and deliver billing information to customers. Address billing discrepancies and track receivables. Achieve collection targets, reduce outstanding collections, and ensure consistent cash inflow. Lead credit and settlement audit operations, including planning and dispute resolution with a focus on customer satisfaction. Manage accounts payable, track payments, process invoices, reconcile expenses, and resolve invoice discrepancies. Provide support in audit and monthly closing.

Job Family Descriptor

Maintain customer accounts and ensure billing accuracy consistent revenue generation delivery of billing information to customers address billing discrepancies track and keep total receivables outstanding under control ensure consistent cash inflow into the organization 

Ensure achievement of collection targets and reduce outstanding collections and debt bucket 

Lead drive guide and monitor operations related to credit and settlement audit operations including annual planning regular operations dispute resolution with customer satisfaction focus 

Accounts Payable Track payments expenditures process invoices expense claims reconcile processed payments 

Analyze accounts monthly report generation resolve invoice discrepancies along with providing support in audit monthly closing

Broad outline of the Role

Apply their knowledge efficiently and work productively with broad instruction 

Regularly participate in important projects or activities as a full contributing team member is able to proactively identify important issues or risks seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes 

Operational role which is responsible for delivering results that have direct impact on the achievement of results 

Works under direct supervision Able to identify problems and improve change or adapt existing methods and techniques drawing from personal experiences and feedback 

Actively acquires more complex skills techniques operating practices knowledge of abstract concepts in order to progress toward full proficiency in the field of specialisation 

Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues challenges problems within their field of specialisation 

Education Graduate 

Experience 0 4 years

Set alert for similar jobsCustomer Service Executive - Operations Billing, Collections & Finance Operations role in Pune, India
Tata Communications Logo

Company

Tata Communications

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 years

Locations

Pune, Maharashtra, India

Qualification

Bachelor

Applicants

Be an early applicant

Related Jobs

Tata Communications Logo

Engineer - Customer Service Operations (Customer Service Operations)

Tata Communications

Pune, Maharashtra, India

Posted: a year ago

Broad outline of the Role The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Minimum qualification & experience Graduate with 0-4 years of experience Other knowledge/skills Demonstration of problem-solving skills Prior experience of providing customer service support in fast paced, high availability, 24X7 environments. Maintain awareness of latest technologies in the domain Key Responsibilities Monitoring and Troubleshooting Customer circuits with multiple solutions Troubleshooting involves all severities i.e Link down,packet loss, latency Configuring static as well dynamic routing protocols, configuring vlans on switches Planned activities which include Failover testing . Daily troubleshooting on VPN(L2andL3) and ILL circuits(which are IP-MPLS based) of customer links that are managed and unmanaged provided by TATA as TIER 1 SERVICE PROVIDER from various POP locations across India and globe. Technical Competencies Routing or Switching CCNA Certification Knowledge / Skills Communication Skills Job Segment: Operations Manager, Testing, CCNA, Cisco, Operations, Customer Service, Technology

Tata Communications Logo

Assistant Manager - Billing, Collections & Finance Operations)

Tata Communications

Mumbai, Maharashtra, India

Posted: a year ago

About Role Designation- Assistant Manager -Billing, Collections & Finance Operation Location- Mumbai- Equinox  About the function- Finance- Billing & collection You will be accountable for (Key Responsibilities) An individual contributor has enough knowledge within Billing & Collections who can use his/her knowledge efficiently and work productively with broad instruction. To Achieve Collection targets, control O/s Bucket flow cases Responsible for the timely bill submission and collection of billing charges from customers. Maintains customer accounts through effective usage of Collections tools & systems. Ensures billing accuracy, delivery of billing information to customers, and addresses billing discrepancies (e.g. incorrect rates, charges) with the Issue Tracking Systems, tracks and keeps total receivables outstanding under control; ensures consistent cash inflow into the organization Follows up with personal visits by relationship managers, telephone inquiries and letters to customers to process claims for outstanding accounts. Ensuring achievement of collections targets for all segments and reducing outstanding collections and debt bucket. Responsible for the payment and settlements as per contracts & agreements. Responsible for the credit monitoring and dunning of customers. Also facilitates, audit operations including regular operations, dispute resolutions with customer satisfaction focus. Regularly participate in important projects or activities as a full contributing team member, is able to proactively identify important issues or risks, seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes You Are (Behaviours to display aligned to DRIVE) Adaptable and flexible Self-sufficient with the ability to work under pressure. Problem-solving skills Detail orientation Ability to establish strong client relationship You have (Qualification and exp) Bachelor's or equivalent degree in Commerce, Business Operations or equivalent with 8- 9 years of experience in Collection B2B( Preferably Telecom exp) Knowledge of SAP -S4HANA is an added advantage. Knowledge of Excel /advance excel is must. Account reconciliation expertise Knowledge of Financial accounting, Reconciliation of book of accounts GL, GST, TDS Etc Good English language skills oral and written and must have good interpersonal skills. Job Segment: Operations Manager, Assistant Manager, ERP, SAP, Collections, Operations, Management, Technology, Finance

Tata Communications Logo

Sr. Customer Service Executive (Submarine cable system ) TX-NOC

Tata Communications

Mumbai, Maharashtra, India

Posted: a year ago

Sr. Customer Service Executive- Transmission-Submarine Cable System Sr. Customer Service Executive shall be responsible for the Efficient Operations & Management of the Submarine Cable System and its Equipment & Network and its interfaces with interconnecting transmission facilities (SDH-DWDM). He is mainly responsible for 24x7 Operation & Maintenance of TGN Subsea Cable (SDH-DWDM) & associated network elements and NMS. He will be responsible for traffic monitoring and fault analysis and its rectification, complaint handling & its resolution, Planned and unplanned activities management and timely & regular updates to concern teams. Active coordination with internal customers, TGN CLS landing parties & Cable landing stations, vendors, and engineering to resolve system related problems. Circuit provisioning, activation, De-activation and testing in coordination with Cable station teams. Actively acquires complex skills, techniques, operating practices, knowledge of abstract concepts to progress toward full proficiency in the field of specialization. Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges, problems within their field of specialization. Broad outline of the Role The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Minimum qualification & experience Graduate with 0-4 years of experience Other knowledge/skills Demonstration of problem-solving skills Prior experience in providing technical support in fast paced, high availability, 24X7 environments. Knowledge of network, operation systems Key Responsibilities Maintaining, administering, upgrading, and troubleshooting network tools and equipment Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labelling of most common transmission mediums, hardware installations etc. Ensure SLA are achieved and work proactively to maintain the same. Conduct vulnerability assessments for networks, Servers, applications, and operating systems Conduct network security audits and scanning on a predetermined basis. Compile and track vulnerabilities over time for metrics purposes. Timely upgradation of all the tools used and their related documents like SOPs etc. Job Segment: Network Security, Technical Support, Engineer, Security, Customer Service, Technology, Engineering