Customer Service Executive - Operations Billing, Collections & Finance Operations

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Maintain customer accounts, ensure billing accuracy, and deliver billing information to customers. Address billing discrepancies and track receivables. Achieve collection targets, reduce outstanding collections, and ensure consistent cash inflow. Lead credit and settlement audit operations, including planning and dispute resolution with a focus on customer satisfaction. Manage accounts payable, track payments, process invoices, reconcile expenses, and resolve invoice discrepancies. Provide support in audit and monthly closing.

Job Family Descriptor

Maintain customer accounts and ensure billing accuracy consistent revenue generation delivery of billing information to customers address billing discrepancies track and keep total receivables outstanding under control ensure consistent cash inflow into the organization

Ensure achievement of collection targets and reduce outstanding collections and debt bucket

Lead drive guide and monitor operations related to credit and settlement audit operations including annual planning regular operations dispute resolution with customer satisfaction focus

Accounts Payable Track payments expenditures process invoices expense claims reconcile processed payments

Analyze accounts monthly report generation resolve invoice discrepancies along with providing support in audit monthly closing

Broad outline of the Role

Apply their knowledge efficiently and work productively with broad instruction

Regularly participate in important projects or activities as a full contributing team member is able to proactively identify important issues or risks seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes

Operational role which is responsible for delivering results that have direct impact on the achievement of results

Works under direct supervision Able to identify problems and improve change or adapt existing methods and techniques drawing from personal experiences and feedback

Actively acquires more complex skills techniques operating practices knowledge of abstract concepts in order to progress toward full proficiency in the field of specialisation

Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues challenges problems within their field of specialisation

Education Graduate

Experience 0 4 years

Set alert for similar jobsCustomer Service Executive - Operations Billing, Collections & Finance Operations role in Pune, India

Company

Tata Communications

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 years

Locations

Pune, Maharashtra, India

Qualification

Bachelor

Applicants

Be an early applicant

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