Customer Delivery Architect - Data Center

You must Sign In before continuing to the company website to apply.

What will you Do:

Lead the solution design and translate the customer requirements into technical tracks

Participate in services presales activities, Statement of Work prioritisation, review and creation, and position value of Cisco as part of a comprehensive solution

Conceptualize (Customer Requirements Document), plan (Implementation Strategy Plan), design (High Level Design)

Trusted Advisor, understand customer market and industry, identifies product and services growth opportunities in the customer. Identifies risks and proposes mitigation plans

Creatively advocate current and new technologies solutions relevant to the customer success

Build & maintain key CX and customer partners’ relationships facilitating outstanding customer experience

Individual contributor, active community participant, mentor others and maintain successor plan for large sophisticated project delivery and/or activities

12 to 15+ years of related Data Center experience,
Technology guide with extensive technical, market and business expertise
Extensive technical knowledge of at least two technology domains plus “one mile wide and one inch deep” knowledge of other technical, operational and Data Center architecture domains
Good experience of Solutioning & Design on the Data Center Architecture using Nexus and ACI Platforms
CCIE technical certification preferred, or 2 of CCNP, DevNet Pro, CX Technology Blue Belt or similar technical certification or equivalent skills
Demonstrable record of technical leadership experience in complex programs or projects
Good knowledge around topics of Service Provider,
Ability to work with customer business leaders while maintaining relationships with technology teams. understanding the customer business model, motivations, influences and how they generate revenue or fund the business
Technical leadership in multi-disciplinary project or program teams, as per complexity
Receive minimal instructions on routine work, general instructions on new projects or assignments.
Provide mentorship and training to new engineers and architects within their team

Set alert for similar jobsCustomer Delivery Architect - Data Center role in Mumbai, India

Company

Cisco

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

13-17 years

Related Jobs

Customer Relationship Executive

JLL

Mumbai, Maharashtra, India

Posted: a year ago

As a Customer Relationship Executive in Property and Asset Management, you will be responsible for maintaining strong public relations with guests/tenants and addressing their needs. You will coordinate with other departments to ensure a good customer experience, handle complaints effectively, and conduct customer feedback surveys. Your responsibilities also include conducting daily rounds, attending training programs, handling calls and emails, and assisting with filing and inventory records. You must have excellent problem-solving skills, good communication skills, and be fluent in English and Hindi. A background in hospitality or customer service is required.

Associate Director - Customer Success - Pune

Zycus

Pune, Maharashtra, India

Posted: a year ago

Job Description Zycus is looking for Associate Director -  Customer Success with atleast 12 to 15 years of experine  in a  Customer Success  OR Account Management OR Customer Support from SAAS industry. In this role you will be Identify, nurture the cross-sell and up-sell opportunities, demo, renewals, ROI and product capabilities to existing customers. Prodiving solution for customers during operations .Support pre-sales activities, which includes: responding to RFPs; attending and presenting demos. The Associate Director -  Customer Success  will work as part of a project team to deliver analytical, solution-oriented services to Fortune 500 clients. Based upon experience, specific responsibilities may include: Role and Responsibilities: • You will be responsible for customer relationship with our global Enterprise customers and customer retention along with other areas which fall under the global customer success portfolio. • Design and build Customer Success Strategy to create a strong and loyal customer base and ensuring company's growth • Identify opportunities for continuous improvement • Help foster company-wide culture of Customer Success • Be passionate about Customer success through Continuous Value Engineering and Operational Delight • Be a trusted advisor to customer and build relationships with Customer's C-Level for aligning Customer's vision and key KPIs with Zycus' Continuous Value Delivery Framework • Improve customer experience, develop strategies to address issues & improve CX • Generate leads and opportunities for cross-sell to Customer Account Management Team • Own Zycus' Renewal and be responsible to exceed targets through Continuous Adoption and Value Tracking for customer • Create ROI and Value proposition to customer for continued renewal of contracts and business growth. Work with Customer Account Management team in drafting Contracts / amendments for renewals. • Responsible for continuous improvement in Operational Excellence for Value Consulting, Issue Management and Support. • Should have experience of leading large teams with handson experience in refactoring business processes for higher efficiency and customer delight. • Manage the delivery and follow ups of proactive support designed to reduce costs and reactive support cases. • Define processes for delivering solution effectively with high quality, productivity and early / on-time delivery. • Get high customer satisfaction on all projects (min 8 on a scale of 10) with a focus on moving towards Perfect 10 • Has an extensive experience in handling global customer majorly US, EMEA, APAC & ANZ. • Create / enable creation of project planning document and sign-off in the Operational phase. • Create environment for knowledge sharing within team to boost technical / operational knowledge. • Own customer reference ability target for greater than 80% Job Requirement • 12-15 years’ experience in Customer Success, Account Management and Customer support at technology companies. • Experience in leading Customer Success, Delivery, and Support function in a leadership capacity required. • Preferable from SaaS background. • Prior experience of working in an eProcurement software domain will be an added advantage. • Should have experience of working with Global Customers spefcifically regions like EMEA, APAC & ANZ. • Should have Strategic Vision and leadership skills. Education & Background Graduation/Post Graduation (Full time) is must.

Solution Architect

Accenture

Mumbai, Maharashtra, India

Posted: a year ago

We are looking for a Solution Architect who will be responsible for owning the overall solution design and roadmap. You will work closely with clients to understand their business problems and translate them into effective solutions. As a Solution Architect, you will participate in solution discussions, lead client meetings, and build strong client relationships. You must have a minimum of 15-18 years of work experience in IT industry, with expertise in consultative technology solutioning and cloud advisory skills. Certification in cloud AWS/Azure/GCP is required. Experience in Telco OSS domain and exposure to CMT CG will be an added advantage.

Customer Support Executive

Testbook

Navi Mumbai, Maharashtra, India

Posted: a year ago

Customer Support Executive responsible for handling customer inquiries, troubleshooting issues, coordinating with internal departments, and improving customer care. Provide hands-on support, solicit sales opportunities, track performance metrics, and apply customer feedback. On-site full-time opportunity at Testbook, Navi Mumbai, Maharashtra, India.

Customer Success Architect

ServiceNow

Munich, Bavaria, Germany

Posted: a year ago

What you get to do in this role “If our customers are successful, we are successful!” This will be your mantra. You will bring it to life by delivering consultancy and services to F500 companies up to the CxO level. You are building relationships across customers and partners and acting as a trusted advisor in many different areas like Vision & Strategy, Roadmap Development, Partner Management, Implementation Strategy, Value Management, Governance, and Product Adoption – just to name a few. There’s plenty of standardized ServiceNow best-practice material available so you can respond to the customer’s needs. In that fashion, you will be working with 1-3 customers, organizing your work yourself. This is one side of the medal. On the other side, you are orchestrating the internal collaboration of the ServiceNow account team. Because you are not alone. Our philosophy that we live day in and day out is “Teamwork makes the Dream work"! The final objective is a successful, happy customer that will provide a high customer satisfaction rating based on the achievement of tangible value derived from their digital transformation. Qualifications   Can you be successful? We all enjoy our work if we can achieve and celebrate successes – internally and of course for our customers. While we provide you with a comprehensive onboarding journey when you start in this role, you also need to come up with a set of relevant experiences and skills that we can build upon. To be successful in this role you have A passion for working with customers Fleunt C level German 8+ years of progressive experience as part of a professional services organization; or equivalent education/experience Worked in advisory roles focused on technology (Digital/SaaS/Enterprise Software) enabled transformations Experience at F100-1000 accounts Depth in digital transformation design, implementation, and management Expertise in one industry, "minors" in one or two additional industries IT, HR, or GBS transformation experience Experience in establishing and maintaining executive relationships with CxO and business line leaders including managing expectations Identified business outcomes, and goals and have achieved them Experience in serving as part of a client account leadership team Developed account partnering (co-delivery) relationships with large consultancies and technology implantation firms Right to work in the country 

Senior Customer Success Manager

Adobe

Mumbai, Maharashtra, India

Posted: a year ago

Assist in managing current customers to drive value from Adobe's Digital Experience suite. Responsible for customer success, account growth, and product adoption. Collaborate with customers to identify expansion opportunities. Require expertise in digital marketing, analytics, and optimization.