DESCRIPTION

Selling Partner Protection Operations(SEPO) Team works to ensure that customers can buy with confidence on Amazon.com. We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. We are looking for a Program Manager with a passion for technology, innovation with strong leadership, analytical and communication skills. This Sr. Program Manager will lead the roadmap for Amazon tech systems and tools to improve WW operational efficiency and effectiveness for the risk investigation programs. He/she will experience a wide range of problem-solving situations, strategic to real-time, requiring understanding of technical infrastructure and stakeholder expectations. This role will have the opportunity to influence behavior, collaborate across stakeholders from business, product, tech and operations, and be pivotal in leading cross-functional commitments.
The ideal candidate will be an innovative leader who obsesses over customers (internal & external), is comfortable taking risks and learning quickly from business outcomes. He or She will use data to guide decisions and prioritization, and will deliver results that help customers and sellers. This candidate needs to possess a strong attention to detail, the ability to work independently with primary stakeholders to solve complex medium and large-scale problems, and be able to manage expectations and motivate people, with and without authority.

Key job responsibilities
• Own and lead a set of initiatives for operations productivity improvement from conception through execution.
• Manage various feature launches, support configuration and provide expert advice for business needs.
• Develop business requirement documents by gathering use-cases and work with engineering and science teams to build required features.
• Manage trade-offs and make critical tactical or strategic decisions on behalf of the customer
• Understand change and use change management strategies and tactics to support projects.
• Develop and Monitor project plans, secures resources, and drive change management strategies; collaborate effectively to achieve project goals.
• Track and report all the critical tasks in a project. Follows right escalation channel to ensure delivery as planned.
• Communicate effectively – Distill complex information into clear and concise content for stakeholder groups, both verbally and through written communication. Be able to write good narratives and business cases.

About the team
Selling Partner Protection Operations(SEPO) Team works to ensure that customers can buy with confidence on Amazon.com. We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. We are looking for a Process Engineer with a passion for technology, innovation with strong analytical and communication skills. You will enjoy working with cutting edge technology, and the ability to see your insights drive the creation of real tools and features for our operations teams, thereby, impacting customer experience and seller experience of merchants participating in our Marketplace on a regular basis. You will collaborate with Software Engineering, Data Science, Product Management, Program Management and Operations Teams to build a deeper understanding of operational performance and drive improvements which directly influence Amazon’s bottom-line.

We are open to hiring candidates to work out of one of the following locations:

Bangalore, KA, IND

BASIC QUALIFICATIONS

• 3+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

PREFERRED QUALIFICATIONS

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience

Set alert for similar jobsProgram Manager, Investigation Tech Products, Selling Partner Protection Operations(SEPO) Product Team role in Bengaluru, India

Company

Amazon

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 years

Related Jobs

SEPO Investigation Manager I

Amazon

Bengaluru, Karnataka, India

+1 more

Posted: a year ago

DESCRIPTION Managers - Risk Investigations set the vision, direction, and culture of their teams by managing individual and team performance expectations and goals, providing individual coaching feedback sessions and weekly one-on-ones that focus on making our platforms safer to transact, improving customer satisfaction, monitoring real time service levels and schedule adherence, and serving as leaders and point of contact for escalated contact resolution of a supervisory nature. Key job responsibilities • Should have Managed a team of 15-20 Direct reports • Bachelor's degree or higher is strongly preferred; equivalent and relevant work experience considered • Ability to function in an ambiguous, fast paced work environment • Interpersonal, verbal (speaking, listening, interpretation) and written communication skills desired We are open to hiring candidates to work out of one of the following locations: Virtual Location - AP | Virtual Location - KA | Virtual Location - TS BASIC QUALIFICATIONS - 4+ years of operational and/or retail management experience - 2+ years of team management experience - Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level PREFERRED QUALIFICATIONS - Experience with operations, risk, fraud investigations etc. - Experience with six sigma tools and Lean techniques

Program Manager- Operations, CMT

Amazon

Bengaluru, Karnataka, India

Posted: a year ago

DESCRIPTION The Program Manager – Operations will lead and manage a team of high performing Managers and their teams responsible for end to end pricing operations management of retail categories in various Amazon international marketplaces. The job involves end to end business planning including but not limited to creating annual plans and strategy for execution, ensuring operational rigor and designing high business impact processes. He/she will be the strategic point of contact to the retail teams of Amazon worldwide and must therefore be comfortable and confident liaising with remote teams and senior leaders. He/She will manage business impact via functional activities and will be accountable for designing and delivering on all KPIs of the same. The individual will interface and drive agenda with the automation & technology teams to build scalable solutions and in addition he/she will be responsible for ensuring the safety, security and integrity of Amazon’s systems and data. The role involves influencing peers and stakeholders in other functions to achieve the operational and business goals assigned. The successful candidate should have the ability to work at all levels of detail to accomplish team/organization goals. He or she will identify individual strengths of team members and contribute to talent advancement along with succession planning opportunities within the company. The ideal candidate actively seeks to understand Amazon’s core business values and initiatives, and translates those into everyday practices. Some of the key result areas include, but not limited to: · Responsibility for defining and driving operational/business goals · Building a data oriented culture, adoption of technology solutions and process improvement projects to achieve operational and business goals. · Managing stakeholder communication across multiple lines of business on operational milestones, process changes, escalations, etc. · Designing and developing strong relationships with senior stakeholders in the Retail business. · Ensuring high quality standards for interviewing and hiring employees at all levels of the organization. · Owning specific people programs on coaching and development and team engagement. We are open to hiring candidates to work out of one of the following locations: Bangalore, KA, IND BASIC QUALIFICATIONS - 2+ years of program or project management experience - 3+ years of team management experience - Experience leading process improvements - Experience with data analysis and business case development, and managing programs from concept to implementation PREFERRED QUALIFICATIONS - Knowledge of data mining using SQL - Experience in translating business needs into detailed feature requirements - Experience in e-commerce/Hi-tech/Retail industry or management consulting with focus on one of these industries

Program Manager, Amazon Freight

Amazon

Bengaluru, Karnataka, India

Posted: a year ago

Define, design, launch and manage new products and programs for improving experience and increasing revenue. Gather requirements and conceptualize solutions to solve business/customer problem and work with key stakeholders across various functions to define and launch the product/program. Monitor key program metrics and work with stakeholder teams to drive necessary actions. Launch and expand the program as per the business requirements and build/own long term planning, program and product roadmap. Own industry benchmarking, do customer studies and work with sales team to understand the requirements of our prospective customers and work on building these capabilities. Excellent communication and influencing skills are required, as well as the ability to work effectively in a fast-paced, startup environment.

Program Manager(Digital Media), Amazon miniTV

Amazon

Bengaluru, Karnataka, India

Posted: a year ago

DESCRIPTION Amazon is shaping the future of digital video entertainment in India. We seek a program manager for our digital marketing team who can help us scale miniTV - a new mobile first video, free ad-supported (AVOD) streaming service for Amazon in India. Over the next few months, we plan to launch a large number of exclusive shows and new content. Over the past decade Amazon has developed a number of market-leading, innovative and fast-growing digital and mobile businesses, including: Amazon Prime Video, Amazon Prime Music, Echo, Alexa and Kindle. This is an exciting opportunity for an entrepreneurial minded candidate who wants to work in a start-up like environment and is passionate about digital media and new customer experiences. We are looking for a program manager who can collaborate with external agencies, internal marketing, product and tech team members to drive business results for new content launches on the service. As a program manager, you are expected to build backward working plans for promotion of new titles, measure and report campaign performance vs. goals and budgets to leaders, and drive continuous improvements in processes. Collaboration is really critical to reach the business goals and we are expecting that you are comfortable in working with different sets of stakeholders. You will possess the following skills: • Understand digital marketing including knowledge of marketing on Youtube, Meta, Publishers, DV360 etc • Working knowledge of performance and brand marketing and an understanding linking media campaigns with performance metrics • Understanding of the digital marketing ecosystems and in-depth understanding of market context and channels. From a day to day perspective, you will: • Create a working backwards plan for marketing campaigns, map timelines and plan ahead for any delays or changes in launch plan • Collaborate with agencies and platforms to track and enhance campaign performance • Co-ordinate with agencies for operations (creatives resized based on marketing properties) and for billing (PO and invoicing) • Ownership of reporting weekly, monthly, campaign level performance metrics vs. goals, budget utilization and insights • This role requires cross-functional co-ordination between various teams i.e. Social media, Business Insights, Content marketing and Content acquisition teams • Write high quality documents to share performance vs. goals and budgets at a title/campaign level, and share insights & inputs for improvement We are open to hiring candidates to work out of one of the following locations: Bengaluru, KA, IND BASIC QUALIFICATIONS - 5+ years of program or project management experience - 5+ years of working cross functionally with tech and non-tech teams experience - 4+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements - 5+ years of digital campaign design and management experience. Needs to have strong understanding of designing digital campaign strategies based on objectives, measure results and drive continued improvements. PREFERRED QUALIFICATIONS - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules

Program Manager , Network Execution Excellence

Amazon

Bengaluru, Karnataka, India

Posted: a year ago

DESCRIPTION At Amazon, we're working to be the most customer-centric company on earth, where customers can find and discover anything they might want to buy online. One of the goals of Amazon is to offer the best in class customer experience on delivery where we exceed the expectation of customers by ensuring that their orders are delivered as quickly, accurately, and flexibly as possible. Based from our IN-head office in Bangalore, we are looking for a pro-active, experienced, passionate and customer-obsessed Program Manager who will lead on the quality improvement and learning & development of Network Design Configuration charter to achieve defect free shopping experience. Role Overview As a Program Manager of Network Execution Excellence (NEE) team, you will drive process standardization and validation to improve quality of change management, and also lead on learning and development. You will have the exciting opportunity to work on one of Amazon’s most ambitious and complex efforts. You will work closely with the Network Engineering team (NET), Network Design team (NDT), and technical teams on many non-standard and unique business problems and support business with the operation excellence. The successful candidate will be a self-starter comfortable with ambiguity, with strong attention to detail, and the ability to work in a fast-paced environment. This role requires an individual with excellent communication with cross-functional teams who strives to ensure quality of operational changes and who operates independently and works across functional boundaries. Key job responsibilities · Lead a team of 4 within the supply chain operations in the areas of process standardization, data analysis, network change validation and learning & development · Drive process automation and eliminate redundant work by implementing global tools · Design SOPs and implement auditing process for continuous improvements · Escalate, articulate and overcome operational and technical obstacles to ensure continued business success. We are open to hiring candidates to work out of one of the following locations: Bangalore, IND | Bangalore, KA, IND | Bengaluru, KA, IND BASIC QUALIFICATIONS - Bachelor's degree PREFERRED QUALIFICATIONS - Masters. MBA, lean six sigma

Program Manager II, Transportation Controllership

Amazon

Hyderabad, Telangana, India

Posted: a year ago

DESCRIPTION Transportation Controllership in Finance is one of the most challenging and exciting spaces to work for, with new Geographies, new modes and new carriers being launched every day and being required to seamlessly integrate with the Transportation technical systems for automatic Ingestion of Freight invoices, thorough auditing, timely payment and proper accounting to keep our books clean and accurate This position will be responsible for establishing controls, risk framework and automating manual and non value added steps within the entire auditing processes. This is a perfect position for someone who knows how to manage fast and smart. Our Managers work with multiple stakeholders and functions, they help others understand financial risks, payment decisions and are the trusted business partners to ensure the right payments are made. They employ every facet of data and communication to ensure our partners and our leaders have transparency with the most up to date and reliable information to help them make possible decision. Tight financial controls and adherence to company policies is required involving a high level of excellence in operations and collaboration with internal and external teams. Specific focus areas that help this leader be successful are influencing our business and tech partners, establishing a structure to drive multiple transportation programs. This leader sets the strategic direction for the team and creates and maintains a culture that will help them own, automate and be effective in their day to day work with little or no oversight. The successful candidate will have good analytical and communication skills, pre-empting risks and establishing control mechanisms and have a passion for using data to drive business decisions. Key job responsibilities • Develop audit automation strategies and ensure proper controls are in place in freight auditing and Invoice payment systems • Partner with audit operations team and establish and implement automation strategies. Provide valuable business insights through benchmarking • Establish and align automation and controls goal for the mode in line with organizational goals • Recommend, develop, and implement policies and programs that guide the organization in accurately estimating freight cost and ensure invoice accuracy • Create a “learn by doing” environment by engaging with financial analysts and business partners to promote and encourage continued customer focus and cost reduction • Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations • Analyze and solve business problems at their root • Statistical analysis models to predict bad behaviors in system and correcting it through solutions • Data driven decision making in ambiguous situations • Perform detailed analysis of operations and technology by identifying trends. Should be able to scope the impact and opportunities to scale • Developing metrics for continuous tracking of process efficiency and helping the leadership for data based fast decision making • Simplifying operational and financial complexities through innovative long term solutions We are open to hiring candidates to work out of one of the following locations: Hyderabad, TS, IND BASIC QUALIFICATIONS - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - 2+ years of Tableau or equivalent tools experience PREFERRED QUALIFICATIONS - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules - Experience implementing repeatable processes and driving automation or standardization