Senior Program Manager, Buyer Abuse Prevention
Amazon
Hyderabad, Telangana, India
DESCRIPTION Selling Partner Services (SPS) is Amazon's global organization that constantly makes high judgment decisions across a wide breadth of constituents. We build and deliver services for Buyers, Sellers, Vendors and other customers. We ensure that Amazon is a safe and trustworthy place to shop and an amazing place to build a successful business selling products. We support our many partners in this journey. We face constant trade-offs and competing objectives that we need to appropriately balance. We are also a large organization that leads on innovation in many areas, so we also play a critical role in helping Amazon more broadly beyond our own goals. Buyer Abuse operates within SPS and we are growing and taking on more to make the world safe for ecommerce. Amazon’s Buyer Abuse team is a centralized technology team that protect all of Amazon’s businesses and services from fraud and abuse. These systems, invisible to the customer, work seamlessly across the billions of transactions occurring simultaneously around the world. We are pioneering new techniques to detect and neutralize bad actors that attempt to abuse our policies. Buyer Abuse designs and builds high performance software systems using machine learning to identify and prevent abusive transactions. Abuse prevention is a real money game where our software teams strive to outsmart those who attempt to defraud Amazon and our customers. Come build with us! Every dollar of abuse that we prevent is a dollar of profit for Amazon or its 3P Sellers, a dollar that could be reinvested to deliver new features for our customers. Because of Amazon's huge scale, this a great opportunity to add hundreds of millions to the bottom line. Buyer Abuse is seeking an innovative, results-oriented, customer-centric program manager to drive the relationship with the country management teams. The successful candidate will be expected to own and deliver our goals in partnership with business, software, science and operational teams. He or she will be analytical, resourceful, customer focused, team oriented, and have an ability to work independently under time constraints to meet deadlines. He or she will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment. Roles and Responsibilities: As a program manager, you will have the following responsibilities: · Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial and technical goals. · Partner with stakeholders from core business and operations teams to define and implement new strategies to improve buyer risk metrics and performance. · Develop scalable change management strategies and plans to support the implementation of program changes and lead continuous improvement initiatives. · Communicate, both verbally and in writing, program successes, failures, lessons learned and mitigation plans to stakeholders. · Lead projects for cross-functional teams focused on the delivery of a new feature, service, product, or system. Gather business requirements, document functional and design specifications, identify appropriate resources needed, assemble the right project team, assign individual responsibilities, and develop the milestones and launch schedule to ensure timely and successful delivery of the project. Program Managers contribute cross-functional business and technical skills, assess and manage risks, measure and report on progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints. A day in the life As a Sr Program Manager, you will own abuse reduction goals for specific geographies. This is a high visibility role with the country leadership teams, requiring excellent stakeholder management skills. You will need to collaborate effectively with internal stakeholders, cross functional teams and country management teams to deep dive and solve problems. You will identify opportunities to block bad actors through the use of business intelligence and data mining, create operational efficiencies and deliver successfully against high organizational standards. We are open to hiring candidates to work out of one of the following locations: Hyderabad, TS, IND BASIC QUALIFICATIONS - 5+ years of working cross functionally with tech and non-tech teams experience - 5+ years of program or project management experience - 5+ years of delivering cross functional projects experience - Experience defining program requirements and using data and metrics to determine improvements - 5+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience - Experience using data and metrics to determine and drive improvements PREFERRED QUALIFICATIONS - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field - 5+ years of defining and executing against program timeline & requirements experience - Ability to deliver results with self-initiative and determination in a dynamic and often ambiguous environment
