Product Applications Customer Support leader

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Job Description

Essential Responsibilities

Advanced technical support on all GA PAC product ranges, covering both pre-sales and post-sales tasks.
Track and manage team performance based on agreed KPI’s.
Resolve customer requests and complaints (LSN/ACT) on products applications and prepare necessary customer communication such as Customer Technical reports (Internal and external).
Participate in Customer meetings or Site visits to gather evidence or troubleshoot site issues, lead task-forces on strategic project.
Develop and tune portfolio applications; prepare Application Notes and guidance documents to drive sales and facilitate Grid Automation (GA) projects.
Provide product / applications training on new technologies and product evolutions for GA regional teams; develop training modules as necessary.
Lead and support demanding product homologation; in some cases, even perform the homologation tests.
Contribute to specific customer events such as regional roadshows, or in-depth product training, pilot projects.
Collaboration with R&D: contribute to product roadmap as required, eg. validation of new technologies and product evolutions.
Maintain broad awareness of GA efforts to assure technical quality excellence, timely completion of work and reviews, appropriate use of resources, and responsiveness to customer needs.
Proactively develop team expertise in protection applications domain.
Technical leadership in power systems protection
Participate in industry committees and influence evolution of strategic technologies.
Work with PL teams on application and implementation new / evolving standards and technologies in the product roadmap.
Conduct team performance appraisals and salary planning.
Promote professional growth through timely performance feedback, coaching and counseling.
Ensure company compliance initiatives and training requirements are implemented within the group.
Proficiency with presenting and demonstrating technology solutions to customers.
Perform all activities, especially in Lab areas, in compliance with the Site health and safety guidelines.
Ability to travel (globally) up to 25% of time.

Qualifications/Requirements

Bachelor’s degree from an accredited university or college and/or equivalent knowledge/experience in Electrical Engineering
Experience in grid solutions domain, or advanced degree qualification, in lieu of less experience
In-depth understanding of protection applications in all grid solutions market segments
Fluent in English; an additional language will be a plus (Spanish, French, German, Portuguese etc.)
Very strong experience of leading technical project execution in grid automation portfolios
Proven mentoring and coaching abilities, demonstrated ability to motivate & inspire others
Excellent written/oral communication and interpersonal skills, customer focused, enthusiastic
Demonstrated strategic awareness combined with tactical implementation capability. Strong analytical skills with ability to identify and explain critical issues. Six sigma/lean
Must be able to handle multiple projects simultaneously, requires discretion and independent judgment, and the ability to maintain a good working relationship with all co-workers, stakeholders and clients

Additional Information

Relocation Assistance Provided: No

Set alert for similar jobsProduct Applications Customer Support leader role in Pallavaram, India

Company

GE (General Electric)

Job Posted

a year ago

Job Type

Full-time

WorkMode

Hybrid

Experience Level

0-2 years

Locations

Pallavaram, Tamil Nadu, India

Qualification

Bachelor

Applicants

Be an early applicant

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