The Job logo

What

Where

Sign in

L1-Analyst

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

Smart SummaryPowered by Roshi
Seeking an experienced technical support professional to join our team. This role involves troubleshooting Windows XP client-related issues, configuring Lotus Notes Client, providing support for MS Office applications, and resolving network-related problems. The candidate should have good communication skills, a basic understanding of hardware, and be ready to work in a 24/7 environment.

Roles & Responsibilities
Windows XP client related issues.
Lotus Notes Client, how to configure the client & all level of trouble shooting.
MS office (Word, Excel, Powerpoint), repair, installation & trouble shooting.
Networking Concepts, TCP/IP, Lan, Wan,
VPN, IPass & Wireless application support.
Antivirus Software's
Basic knowledge of Hardware related issues.
Ready to work only in 24 7
Remote tools
Good Communication skills.
Should Read/Write/Speak English language.
Having good understanding about DCOPS monitoring and L1 functions
Basic knowledge on hardware side in servers, clients and network devices.
Knowledge on Windows operating system, Basic understanding about Backup
Basic Knowledge on MSPatching and patching process
Should have basic troubleshooting and problem determination skills
Exposure to IT Infrastructure Monitoring tool and ticketing tool
Monitoring CA Spectrum for Network alerts, Sever related alerts.
Monitoring Backup job s and Tape management activity for.
Monitoring Nagios for applications related alerts.
Monitoring SCOM for windows, SQL and exchange alerts
Monitoring DB Insight for database related alerts.
Network Operations Center team handles link down, bandwidth utilization, wan link down, bad link detected alerts.
CA ehealth check is to check the status of network devices and used for report generation.
CA Service Delivery Manager is the ticketing tool.
Problem Management for Link Down Issue.


 

  • To maintain high login Efficiency (Availability) for customers.
  • To provide level 1 remote desktop support to resolve tickets orprovide hardware or software or network problem diagnosis or resolution via telephoneoremailorchat within agreed SLA of ticket volume and time.
  • To update worklogs and follow shiftor escalation process to escalate complex problem to appropriate support specialistsorroute problems to 2nd and 3rd level IT support staff as the case be.
  • Work on value adding activities such Knowledge base update and self development.
  • To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases.

 

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcl.com for investigation.

Set alert for similar jobsL1-Analyst role in Texas City, United States
HCLTech Logo

Company

HCLTech

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 years

Locations

Texas City, Texas, United States

Qualification

Bachelor

Applicants

Be an early applicant

Related Jobs

HCLTech Logo

Senior Analyst

HCLTech

Texas City, Texas, United States

Posted: a year ago

Investigate, locate, and retrieve lost or unreturned assets using available systems. Communicate with customers on the status of IT Inventory request tickets. Resolve work orders or assign to Warehouse staff for processing. Maintain asset records in Service Now Asset Management Module. Create or maintain reports to support these functions Experience in Service Now or similar ticketing or asset management system. Ability to follow prescribed inventory control standards. Skill in using a computer and Microsoft Office Suite software with specific focus in Excel   To clearly understand the client's cybersecurity environment and respective product. To monitor, configure, and troubleshoot cybersecurity issues and related monitoring tools To analyse and validate cybersecurity incidents in-detail and help the L3 team with RCAordata or logs collection To enable knowledge transferortrainings through creationor maintenance of configuration documents, test plans, operational manuals and provide operational training to L1 team. To analyse and fine-tune cybersecurity policies, participate in cybersecurity review calls pertaining to change requests and recommendations on cybersecurity policy changes. To implement changes, monitor security device performance and implements performance tuning when necessary. To prepare analyses and reports to highlight the project progressorchallenges and ensure quality and accuracy to the client   Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcl.com for investigation.

HCLTech Logo

Customer Support Associate-Voice

HCLTech

Texas City, Texas, United States

Posted: a year ago

Join as a Customer Support Associate-Voice at HCLTech in Texas City, Texas, United States. The role involves meeting Quality Scores, Process Improvement, achieving CSAT parameters, and adhering to defined targets. Work in a team to reach common goals, improve skills through training programs, and participate in skill reverification tests.

HCLTech Logo

Consultant

HCLTech

Texas City, Texas, United States

Posted: a year ago

Network Data To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. To provide support for on call escalations orL3 level support and doing incident and problem management Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. To adhere to quality standards, regulatory requirements and company policies To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases To participate or contribute on EN business in creation of proposals to drive Service improvement plans.   Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcl.com for investigation.

HCLTech Logo

Project Lead - Packages

HCLTech

Texas City, Texas, United States

Posted: a year ago

Seeking a candidate with 8 to 10 years of experience in Cloud ERP Implementation/Support. Must have strong hands-on experience with PL/SQL, SQL procedures, and data conversions. The candidate should also be skilled in OTBI & BI Reporting, workflow & security, Oracle Cloud (AR, AP, GL, FA, PA, PO), EBS, and patch management. Cloud certification is mandatory. The candidate should be willing to work in an onsite/offshore model and be available for on-call support. Must also have experience in Receivables Cloud and familiarity with ADF development and PaaS/SaaS integration. Proficiency in Service now ticketing tool and ability to work under SLAs is required.

HCLTech Logo

Practice Specialist

HCLTech

Texas City, Texas, United States

Posted: a year ago

Manage and ensure project schedules and deliveries are as per client specifications. Build solutions and POCs based on customer and project needs. Conceptualize new products, features, or components and test new technologies through PoCs. Contribute to practice growth initiatives, support delivery, and provide technical assistance. Support competency development with propositions, collaterals, and market trend analysis.

HCLTech Logo

Administrator

HCLTech

Texas City, Texas, United States

Posted: a year ago

We are looking for a Network Data professional to provide support for on call escalations and conduct root cause analysis. You will be responsible for resolving tickets within the agreed SLA and maintaining quality standards and regulatory requirements. In addition, you will work on value-adding activities such as updating and managing the knowledge base, training freshers, and coaching analysts. Your primary goal is to ensure a positive customer experience through First Call Resolution and minimum rejected resolutions or reopen cases. Join our team and be part of an equal opportunity employer committed to diversity and inclusion. Apply now!