Senior Analyst
HCLTech
Texas City, Texas, United States
Investigate, locate, and retrieve lost or unreturned assets using available systems. Communicate with customers on the status of IT Inventory request tickets. Resolve work orders or assign to Warehouse staff for processing. Maintain asset records in Service Now Asset Management Module. Create or maintain reports to support these functions Experience in Service Now or similar ticketing or asset management system. Ability to follow prescribed inventory control standards. Skill in using a computer and Microsoft Office Suite software with specific focus in Excel To clearly understand the client's cybersecurity environment and respective product. To monitor, configure, and troubleshoot cybersecurity issues and related monitoring tools To analyse and validate cybersecurity incidents in-detail and help the L3 team with RCAordata or logs collection To enable knowledge transferortrainings through creationor maintenance of configuration documents, test plans, operational manuals and provide operational training to L1 team. To analyse and fine-tune cybersecurity policies, participate in cybersecurity review calls pertaining to change requests and recommendations on cybersecurity policy changes. To implement changes, monitor security device performance and implements performance tuning when necessary. To prepare analyses and reports to highlight the project progressorchallenges and ensure quality and accuracy to the client Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcl.com for investigation.
