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Customer Support Associate-Voice

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Join as a Customer Support Associate-Voice at HCLTech in Texas City, Texas, United States. The role involves meeting Quality Scores, Process Improvement, achieving CSAT parameters, and adhering to defined targets. Work in a team to reach common goals, improve skills through training programs, and participate in skill reverification tests.

Senior Customer Service Representative

  • Meet the defined Quality Scores. Innovation and Process Improvement
  • The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team
  • To consistently meet or exceed CSAT parameters as defined for the process.
  • AttendanceorLogin HoursorUnsechduled LeaveorSLA targets as per defined by the process
  • Improving skill level throughSelf development or nominating training programs
    Skill reverification Tests

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcl.com for investigation.

Set alert for similar jobsCustomer Support Associate-Voice role in Texas City, United States
HCLTech Logo

Company

HCLTech

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 years

Category

IT Services and IT Consulting

Locations

Texas City, Texas, United States

Qualification

Diploma

Applicants

Be an early applicant

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