Associate II - Cloud Infrastructure Services
UST
Thiruvananthapuram, Kerala, India
We are looking for a candidate who can follow and update runbook/SOP, monitor and track service requests, and coordinate to their closure. The candidate should have strong communication skills, analytical ability, and knowledge of ITIL best practices. They should also have skills in troubleshooting, networking, server management, storage and backup, database queries, and end user computing. The candidate should adhere to process adherence, receive training, and actively manage their performance.