The Job logo

What

Where

Associate Analyst-Cloud Services

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

Job Description

Job Description Summary

PLM Upgrade team in PTC is responsible for timely upgrade of the AWS/Azure hosted Windchill environments to the latest releases as per the defined project cycles. Associate Engineer in the team will be responsible for the execution of the Technical upgrade as per the Process and supervision

 

The role required to work mostly during Europe hours to have overlap with customer time zones. Since the work is project based, the amount of time spent on project tasks will be flexible, on given day, will be based on the phase of the project.
During Production Go-live of the Upgrade Projects, this role requires to work on weekends (Frequency - 1 or 2 weekends per quarter) for continuous hours, depending in the complexity of the tasks

 

Job Description

  • Work on the Upgrade projects of PTC hosted (on AWS/Azure) PLM applications, through multiple rehearsals under supervision.
  • Review the existing Production and Non-Production Application environments and peripheral components and define the overall technical scope for the assigned Upgrade projects
  • Execute the End-to-end PLM upgrade activities as per the defined technical steps
  • Create and maintain clear documentation of every steps executed
  • Coordinate with Cloud infrastructure teams to execute the changes requests that are necessary for completing the upgrade procedure.

 

Experience : 0-1 years

Must have Skills:

  • Basic Linux Operations
  • SQL Queries
  • Familiar with Web Application Architecture

 

Good to have Skills:

  • Good understanding about Cloud computing
  • Familiar with any one of the latest Programming languages
  • Good knowledge on PTC Windchill product or any other PLM software

 

Qualifications

  • BCA/MCA/BE or any related field
Set alert for similar jobsAssociate Analyst-Cloud Services role in Pune, India
PTC Logo

Company

PTC

Job Posted

3 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

Category

Cloud Infrastructure Services

Locations

Pune, Maharashtra, India

Qualification

Bachelor

Applicants

89 applicants

Related Jobs

PTC Logo

Associate Product Analyst

PTC

Pune, Maharashtra, India

Posted: 2 months ago

Job Description Your Role:  Will be responsible for providing efficient and professional support to PTC's Global customers during India business hours by applying product knowledge on PTC’s PLM product - Windchill with increasing autonomy for clarifying, troubleshooting, communicating, and documenting solutions for medium to advanced customer issues. Also responsible for active participation in contributing and evolving the PTC Knowledgebase by authoring technical articles by capturing best practices, troubleshooting methodologies and resolution   Your Impact:  Will be responsible to accelerate PTC customer’s success to go further than they thought possible by providing Technical Expertise and knowledge that help customers achieve business outcomes with PTC Software.   Your Team:  The individual will be part of a highly experienced and energetic Windchill PLM support team located in Pune, India and will support customers across Asia. The candidate will help to deliver technical solutions and help customers who will develop best in class products and realize the value of the PLM solutions.   Your Day-to-Day Provide support services to assist customers and field staff with the configuration and troubleshooting of installation and functionality issue with Windchill Products. Provide a customer centric service through their understanding of the customers’ issue, knowledge of PTC products, and comprehension of Support Services processes. Developing expert level knowledge of the Windchill installation and functionality issue and keep PTC Knowledgebase evolved. Creating software configurations, duplicating issues, troubleshooting, investigation of technical problems and tracking the resolution of those problems in collaboration with other PTC departments like R&D and QA as well as communicating the same to customer. Focus on own professional development and occasional teaching or mentoring of other team member with increasing experience and provide valuable input to Technical Support projects and/or functional teams. Assist in the creation and implementation of technical training and documentation related to the above topics Collaborate with other offices worldwide to provide first class support for mission-critical customers.   Required Skills Minimum Bachelor Degree B.E. in Computer Science, Information technology , E&TC, Masters in Computer Application MCA 0 to 2 years of Windchill functionality/configuration experience OR Freshers Exposure to Java and DB is a must . Strong written and verbal communication skills Unix/Windows: User level with basic administration knowledge Baisc Networking is a plus. Oracle Certified Java Programmer (SCJP), Oracle Certified DBA will be an added advantage.

PTC Logo

Associate Product Analyst

PTC

Pune, Maharashtra, India

Posted: 9 days ago

Job Description Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.  Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.   Your Role: Provide technical assistance to customers, investigate thoroughly on the issues reported for PTC’s products and address related questions. Guide or provide general best practices following quality management procedures. Utilize PTC’s case management tool to log issues, track associated status and related activities following the Service level targets. Create, improve and publish knowledge articles for re-use by PTC customers, employees and other relevant stakeholders. Opportunities to train, mentor, as well as participate in training programs. Candidate must demonstrate a willingness to be proactive as well as to be independent in order to take new challenges and initiatives. Identify and recommend product and support training opportunities for the support team. Your Impact: Will be responsible to accelerate PTC’s customer’s success following quality management guidelines and to above and beyond the expectations when possible by providing Technical Expertise and knowledge that helps customers achieve business outcomes with PTC Software Your Team: The individual will be part of a highly experienced and energetic Windchill PLM support team located in Pune, India and will support customers across North America. The candidate will deliver technical solutions and help to customers who will develop in class products and help them realize the value of the PLM products or solutions provided by PTC. Your Day-to-Day: Provide support services to assist customers and field staff with the configuration and troubleshooting of PLM applications or solutions like Windchill, Creo Opportunities to train, mentor, as well as participate in continuous training programs Build expertise of PLM applications like Windchill & Creo Strong mindset towards following the ISO 9001:2015 and Quality management procedures provided by the organization Creating software configurations, replicating issues using cloud or on-premise environments, troubleshooting, investigation of technical problems and tracking the resolution of those problems in collaboration with other PTC departments like R&D and QA as well as communicating the same to customer Utilize PTC’s case management tool to log issues and track associated statuses and related activities. Create and publish knowledge articles for re-use by PTC customers and employees Collaborate with other offices worldwide to provide first class Support for mission-critical customers Must-Have Skills: Bachelor’s degree in Computer Science, Information Systems, Mechanical or similar fields. 0-2 years’ experience in a similar support services or software development field i.e. hands on/practical/business environment that utilizes technical and soft skills Object oriented programming background using Java Strong verbal and written English communication skills Experience with Windows and UNIX Operating Systems Experience / exposure to relational database technologies (Oracle, MS SqlServer, etc.)