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Job Description

National Apprenticeship Training Scheme, is a program where Volvo Financial Services India engages freshly graduated individuals for year-long apprenticeships, providing them with practical training and skills development opportunities within the company’s various functions under Financial Services. it's a way for Volvo Financial Services to train future workforce members through a structured apprenticeship program

Purpose of the Apprenticeship as Collection Executive:

The Collection Executive is responsible for collecting overdue amounts from delinquent customer accounts allocated to him / her & maximize collected amounts / recovered assets as per targets set by VFS India Collections Head while ensuring a balanced customer service. The Collection Executive is required to adhere strictly to the compliance policies set by VFS India for collections and strictly adhere to the laws of India. The Collection Executive is also responsible for maintenance of collection data on the Collections System and official laptop provided. Selected Individual will learn Financial Services Collection process & Knowledge of financial services process related to commercial vehicle and construction equipment products during the apprenticeship period. 

Key Responsibilities during the apprenticeship period:

• Prepares and follows up for collection on overdue accounts allocated to him / her.
• Visits all customers and negotiates for collection of overdue amounts, maintains relationships with them keep tab on market references for all his customers.
• Maintains effective communication with customers and third parties, e.g., lawyers, collection agencies and repossession agencies.
• Identifies deployment of the asset and keeps a tab on its movement/utilization.
• Regularly monitor repayment of accounts, analyse causes of delinquency, report concerns timely.
• Timely resolve customer disputes
• Implements repossession of the asset
• Is responsible for the integrity of collection data and customer logs, including visit reports, relating to allocated accounts in the collection.
• Maintains accuracy in uploading trails on all cases, within set timelines.
• Strictly adheres to compliance.
• Maintaining relationship with Collection Agencies and their executives, follow up and updates
• Update Payments in VFS System
• Role involves Collections across all Buckets, Repossession 

Education and Additional knowledge:

• Should be a fresh graduate, preferably BCom or BBA
• Should have knowledge on Microsoft Office tools usage 

Competencies and Skills:

• Strong willingness to learn and explore career opportunity in financial services industry.
• Strong communications skills.
• Willingness to travel, high level of field connects.
• Knowledge of working in a process driven organisation.
• Should be able to converse fluently in English, Hindi & Regional Language of said state is must and additional languages will be added advantage.